Product Manager, Customer Experience and Business Trends

Do you want to contribute to Amazon’s latest Generative Artificial Intelligence (GenAI) efforts, with a focus on automating business processes? We are looking for a candidate who can balance technical skills with rigorous business acumen.

In the Customer Experience and Business Trends (CXBT) org, we obsess over Amazon’s customer experience, proactively finding ways to improve it. To do this we use multiple advanced methodologies, including in-house tech tools and AI. In this role, you will be using, and developing, our state-of-the-art AI tools, to proactively monitoring the live Amazon site for issues, working with the tech teams to ensure these are fixed.

Key job responsibilities
•Design and build proof of concept experiments that best describe the quality of the customer experiences: write scripts to automatically and continually assess the state of Amazon customer experience
•Collaborate with cross-functional teams (including Product Managers, Technical Program Managers, and engineering teams) to ensure the timely resolution of identified issues
•Create product/feature proposals to scale and automate the process of evaluating those customer experiences
•Implement technical solutions from conception through deployment, including architecture decisions and implementation strategies
•Drive operational excellence through monitoring, troubleshooting, and continuous improvement. Report and summarize key issues

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products, services, ideas and various ways of leveraging data to influence product and service offerings- for almost every business at Amazon-for every customer (e.g. Consumers, developers, sellers/brands, employees, investors, streamers, gamers.)•Self-starter, motivated, and extremely organized; A passion for technology and for learning
•Technical Degree (Computer Science, Maths, Engineering or equivalent) and/or relevant tech experience.
•1+ years working in software (Cloud Architecture, Systems Design, Software Development, Infrastructure Architecture, Data Engineering or DevOps) and/or technical product/program management
•Proficiency with one or more general purpose programming languages including but not limited to: Python, Java, Javascript, Typescript
•Data analysis experience, such as proficiency in using the Pandas framework in Python for data manipulation, cleaning, and exploration
•Experience with Intermediate level of Excel
•Fluent written and verbal communication skills in English
•Experience working with Amazon Web Services, or equivalent cloud-based infrastructure services
•Experience with AI/ML, including GenAI and LLMs
•Experience working with and writing algorithms, data structures, complexity analysis, and object-oriented software design
•Experience with feature delivery and tradeoffs of a product
•Experience owning/driving roadmap strategy and definition
•Experience contributing to engineering discussions around technology decisions and strategy related to a product
•Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
•Excellence in technical communication across all seniority levels
•Interest in e-commerce and Generative AI solutions

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.