Operations Executive

4 weeks ago

Jaipur, Rajasthan, India Jaipur Living Full time
Jaipur Living is a globally recognized brand specializing in luxury rugs and textiles, committed to ethical practices and artisan empowerment. While their official careers page does not currently list a specific opening for a Merchandiser role, they encourage interested candidates to submit their profiles for consideration.

Job Title: – Operations Executive- Field sales

Location: Jaipur, Rajasthan

Department: Jaipur Living

Experience- Minimum 1 year

Job Role

We are looking for a motivated Field Sales-Operation Executive to join our on-ground team. This role involves managing customer orders, ensuring timely processing, addressing queries related to deliveries and order status, and coordinating with internal departments to provide an excellent post-sales experience.

Key Responsibilities:

· Coordinate with customers and the sales team to ensure accurate and timely order processing.

· Handle customer queries related to order status, delivery timelines, product availability, and after-sales support.

· Liaise with warehouse, logistics, and supply chain teams to ensure smooth order fulfillment.

· Update and maintain accurate records of customer orders, returns, and complaints.

· Track and resolve delivery delays, damages, or discrepancies proactively.

· Conduct field visits, if required, to support sales activities and customer satisfaction.

· Assist in reporting and analysis of order flow and customer satisfaction metrics.

· Serve as a key point of contact between sales and operations teams.

Required Skills:

· Bachelor's degree in Business Administration, Operations, or related field.

· Strong interpersonal and communication skills.

· Problem-solving attitude with attention to detail.

· Proficient in MS Office; knowledge of CRM/ERP systems is a plus.

· Ability to travel locally as needed.

Qualifications & Experience:

- Minimum 1 year of experience in merchandising or inventory handling in textile/home décor/export industry.
- Experience dealing and resolving queries with Customers

What We Offer:

- Opportunity to work with a globally recognized brand.
- Exposure to ethical sourcing and artisan-driven products.
- Competitive salary and career growth opportunities.

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