Process Expert

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve With over 100 000 employees across 130 countries we work together to shape the future of global trade and logistics Join us as we harness cutting-edge technologies and unlock opportunities on a global scale Together let s sail towards a brighter more sustainable future with Maersk What we offer Impact Your work will directly contribute to the success of our global operations Opportunity Maersk provides ample opportunities for growth and development both professionally and personally Innovation Join a forward-thinking team that embraces innovation and cutting-edge technologies Global Exposure Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices Work-Life Balance We value work-life balance and offer flexible working arrangements to support our employees 1 Handle a high volume of incoming calls emails and other communication channels related to Maersk s services and inquiries 2 Provide accurate and reliable information to customers regarding Maersk s products services processes pricing and delivery times 3 Resolve customer complaints issues and inquiries effectively and efficiently ensuring a high level of customer satisfaction 4 Collaborate with internal teams such as sales logistics and operations to coordinate and resolve customer requests or concerns 5 Accurately record customer interactions and transaction details in the designated Cloud Telephony System 6 Continuously develop and maintain a comprehensive understanding of Maersk s offerings services and processes to provide up-to-date and precise information to customers 7 Identify opportunities to upsell and cross-sell Maersk s additional services and products to customers 8 Provide feedback and suggestions for process improvements based on customer interactions and challenges faced during daily operations 9 Adhere to established calling standards including quality assurance measures call handling protocols and service level agreements SLAs 10 Meet individual and team performance targets including call handling metrics customer satisfaction ratings and sales targets Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements We are happy to support your need for any adjustments during the application and hiring process If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing