eDiscovery Project Manager

KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking a eDiscovery Project Manager. The position is responsible for the overall client experience which includes effectively managing the schedule, scope and cost of a project while maintaining a high level of quality and achieving client goals and project success. Work Status: Remote, work from home opportunity. Working hours: Monday - Friday 6:30pm - 3:30am IST (1 hour break) Is This Role For You? The eDiscovery Project Manager is responsible for meeting with the client to determine requirements, consulting with the client on best practices and workflow and submitting the requirements into the workflow system in preparation of client delivery. Further, the position is responsible for tracking progress internally to ensure timelines are satisfied. Additionally, the position successfully manages the client’s expectations, advocating for their needs internally, and communicating progress to the client, delivering on all promises and ultimately, ensure their satisfaction with all services rendered. A Day In The Life - Consult with and advise internal team and Corporate Business Systems team through the scope of project or initiatives as it relates to system processes, workflows, project planning, 3rd party application setup, systems implementation etc. consistent with industry best practices and standards - Gather requirements from various personnel (system or process business owners) then communicate action items or requests on to Operations, Management, Development, and Corporate Business Systems - Assist in planning the testing and Data migration efforts with the corporate business systems team - Manage the Shared Services’ expectations by providing routine detailed status updates and reporting - Consistently delivers proactive communication with the various teams and serve as point of escalation when inquiries or issues arise - Consolidate requirements and requests to the applicable teams or departmental systems and clarify priority with Corporate Business Systems and Dev teams prior to implementation - Tracking progress internally to ensure timelines and budget management are satisfied - Serve as an advocate to champion the team’s needs internally to ensure the project scope and expectations are understood then deadlines met - Provide progress updates on action items regularly as deemed appropriate during recurring project meetings - Identify, address, and document new internal processes to gain efficiencies or better ‘Order to Cash’ effectiveness - Communicate work instructions and requirements in a clear and concise manner internally to Operations - Provide guidance, instruction, and work direction for active projects to Shared Services’ teams as required - Work with Corporate Business Systems team to demonstrate and present requirements to existing and prospective implementation partners - On-site office visits as required - Maintain a general understanding of our industry and trends and a thorough understanding of all company products, services, and technologies - Obtain a working knowledge of all operating and business systems - Drive overall client satisfaction through effective coordination and communication of Shared Services’ client deliverables based on new initiatives and process changes - Works with clients to establish best practices to meet their needs and address any prioritization issues that may arise - Proactively plan and clarify the workflow/requirements of each project with the shared services’ business owners and steering committee to ensure that the objectives and expectations are fully understood and achieved What You Bring To The Role - Must be proficient with the Microsoft office Suite, with a particular emphasis on Excel, Word, and Power Point - Candidate must have a deep understanding of eDiscovery and the litigation support industry - Demonstrated success in the management of multiple simultaneous projects. - Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements - Problem-solving, analytical, and organization skills - Excellent written and oral communication skills - 2 years’ minimum project management, consulting, litigation support or paralegal experience in a top-tier law firm, consulting practice, or vendor - Must be able to work independently and as part of a team - A solid understanding of database design and management, data processing activities and legal document review requirements - Bachelor’s Degree preferred or equivalent combination of education and experience Driving Career Growth, Benefit Excellence: The KLD Advantage At KLD we invest in employees and their families by placing their wellbeing first. We offer competitive total compensation that includes base pay, bonus opportunity, inclusive benefits, wellness programs, and perks. We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. India compensation is based upon the local competitive market. - Paid time off, that offers various time off options to help employees maintain a work-life balance, such as Casual, Earned, Sick, Special Leave, and Holidays - Ongoing learning and development, a focus on continuous professional development through various training and education reimbursement programs. - A diverse and inclusive workplace where we all learn, grow, and achieve the greatest heights…together. - A surrounding team of mission-driven individuals who genuinely love what they do. - Free, fun, interactive and incentivized global wellness program that promotes the wellbeing of our employees. Who We Are KLDiscovery provides technology-enabled services and software to help law firms, corporations, and government agencies solve complex data challenges. With offices in 26 locations across 17 countries, KLDiscovery is a global leader in delivering best-in-class data management, information governance, and eDiscovery solutions to support the litigation, regulatory compliance, and internal investigation needs of clients. Our Nebula Ecosystem provides powerful end-to-end eDiscovery and enterprise-grade information governance. Through its global Ontrack data recovery business, KLDiscovery delivers world-class data recovery, disaster recovery, email extraction and restoration, data destruction, and tape management. We Provide Equal Employment Opportunity At KLDiscovery we believe that inclusion and diversity make us stronger. We are committed to fostering an inclusive environment for all employees that enhances wellbeing and belonging. We welcome and celebrate individuals of all backgrounds, experiences, and perspectives. We do not discriminate on the basis of race, color, religion, gender, pregnancy, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status. We are happy to support you with any accommodation request at any stage in our hiring process.