Team Leader

7 days ago


Tirunelveli TN IN Lords insure tech & advisory pvt ltd Full time

Supervising and Managing a Team Overseeing a group of telecallers providing guidance and ensuring they adhere to company policies and procedures Meeting Performance Targets Setting and monitoring individual and team goals and taking corrective actions to ensure targets are achieved Maintaining Call Quality Ensuring calls are handled professionally and efficiently adhering to established quality standards Coaching and Motivating Providing regular feedback coaching and motivation to team members to improve their performance and productivity Training and Onboarding Training new team members on product knowledge sales techniques and company procedures Reporting and Analysis Analyzing call data identifying trends and generating reports to track performance and identify areas for improvement Communication Maintaining clear and effective communication with team members other departments and management Problem Solving Addressing and resolving customer complaints or issues raised by the team Ensuring Adherence to Regulations Ensuring compliance with all relevant regulations and guidelines related to telemarketing and data privacy Resource Management Effectively managing the team s resources including time tools and technology Contact HR Team 9884212112 Job Type Full-time Pay 12 000 00 - 25 000 00 per month Benefits Provident Fund Schedule Morning shift Supplemental Pay Yearly bonus Work Location In person Speak with the employer 91 9884212112


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