Store Manager

JOB TITLE STORE MANAGER Is responsible for over all store operations An average store has approximately 150 staff with floor area of approx 20 000 square feet and having approximately 10 000 SKUs Is responsible for store opening closing based on the shift Conduct Daily briefing for SA along with floor officer managers and for cashier packers along with cash officer Review the daily manpower availability and accordingly allocate staff promoters to ensure smooth functioning of store Authorise the daily attendance of staff Develope a strategy for implementation of manpower plan also make suggestions if the current manpower plan is to be revised Coordinate with 3P vendors purchase to ensure adequate staffing Conduct recruitment of Sales Associates packer cashiers in consultation with area manager and housekeep security staff with the support of HR officer Ensure systems process for timely induction of new joiness SAs cashier packers Conduct On the Job Training for new joiness floor officers Department managers Assistant store manager Interact engage regularly with staff team members coach guide them to maintain high motivation levels and heathy work environment culture Conduct monthly reviews for officers managers and share Feedback prepare development action plan Identify potential candiates for promotion progression Ensure performance standard discipline grooming standards are maintained Analyse and study report of Top selling SKU s and conduct floor walk with purchase to ensure availability visibility of products ensure Hygiene FIFO timely refilling proper display correct price boards Conduct weekly meetings and weekly briefing for security staff housekeeping staff and promoters Release Vendor payment petty cash authorisation make request for asset purchase transfer Develop action plan for improving the contribution of non core grocery sales to the store sale Coordinate with vendors for preventive maintenance escalation of issues with maintenance team help desk and get them resolved Conduct Dry Run for critical equipment every month with the maintenance team identify challenges and get the same rectified Supervise daily Perpetual Inventory and 10 item stock take do root cause analysis and identify problems suggest measure to reduce pilferage Design startegy for pilferage control on basis of stock take analysis study pilferage patterns customer staff vendor department product company and develop action plan implement the same with the help of store team Ensure adherence to processes accross departments Monitor daily cash handover to bank and follow strong room process at opening closing Check the SRT register and ensure process is followed Study analyse the products returned to understand the customer concern and share the same with category communicate with store team to develope action plan to provide enhanced customer experience Handle verify followup on customer complaints suggestions and queries Supervise availability of Trollies Baskets bags for customer convenience and keep track of the trolly count on daily basis Ensure their timely Repair maintenance and acquistion for smooth functioning of store Discuss with the process auditor the audit report and share his her view point rational study the process audit report and design develop action plan and set systems processes to execute the same to plug the gaps Check the Daily Task Book and ensure its implementaiton Prepare an end to end plan with timelines for stock take coordinate with various functions delegate task monitor followup to enable smooth stock take Coordinate with other stores to arrange for additional manpower for stock take Analyse the stock take report and design action plan to mitigate the concern areas Lead the Emergency Response Team organise the Fire Mock Drill safety day every month conduct training for the store team on fire safety Conduct property walk to identify maintenance safety issues and coordinate with concerned functions to resolve the same Conduct floor walk to ensure freshness availability visibility of Top Selling Focus SKUs in non core coordinate with category execution for identifying slow non moving SKUs implement mark down partial mark down write off Develop a Back Up plans in case of emergencies like power failure UPS DG set failure LAN EDC machine not working mob control etc Study analyse footfall patterns during weekdays weekends festivals holidays Prepare bench strength of staff who can manage cash counter during contingencies Do a dynamic cash counter opening based on footfalls thus ensure quick check out during peak hours Ensure proper Parking management and handle any issues realated to it Develop a positive image of the store in the vicinity by building rapport good relationship with the developer neighbouring socities local authorities Plan for festivals season by analysing manpower requirement stock planning displays coordination with different functions vendors Check the preparedness of various departments like warehouse floor GRN purchase cash maintenance to hand the festival season requirement Identify discuss opportunities for better space management in consultation with category AM Interacting with government official during their visit to the store and coordinating with relevant departments functions to ensure smooth functioning of store In case of New Store Opening coordinate with various function for category plan layout plan manpower planning recruitment sharing the snag list various functions