(06/11/2025) Salesforce Business Analyst and QA

4 weeks ago

Chennai, India Hyring Inc. Full time

Job Title - Salesforce Business Analyst cum QA. Experience - 2- 5 Years Work mode - Hybrid Work Location - Chennai Notice Period - Immediate to 15 Days We are looking for a Salesforce Business Analyst cum QA to join our Salesforce team and play a key role in bridging business requirements with system functionality across Sales, Service, and Marketing Cloud. This hybrid role combines analytical thinking, precise documentation, and hands-on quality validation to ensure that our Salesforce solutions remain robust, scalable, and business-aligned.The ideal candidate will have a strong understanding of both business processes and Salesforce CRM logic, be able to communicate effectively with stakeholders, and demonstrate strong testing discipline to deliver error-free, high-quality releases. Key Responsibilities Business Analysis - Gather, document, and prioritize business requirements across Sales, Service, and Marketing functions. - Translate business needs into functional and technical user stories with clear acceptance criteria. - Analyze existing Salesforce processes and propose optimization or automation improvements. - Collaborate with architects and developers to ensure solution feasibility and scalability. - Maintain end-to-end process documentation and support continuous process improvement initiatives. Quality Assurance - Plan and execute functional, regression, and integration testingfor Salesforce releases. - Design detailed test cases and test scripts aligned to business requirements. - Validate end-to-end workflows such as lead management, case handling, customer communication, and marketing campaigns. - Coordinate UAT, gather user feedback, and ensure smooth go-live transitions. - Log, track, and manage issues using Jira (or equivalent tools) through closure. Governance & Support - Ensure all changes adhere to Salesforce best practices and governance standards. - Conduct post-deployment validation and production monitoring. - Document test results, known issues, and user training materials. - Work with Admins and Architects to uphold data integrity and system consistency across environments. Required Skills & Experience - 2–5 years total experience, including 2+ years in Salesforce BA or QA roles. - Strong understanding of Salesforce Sales Cloud, Service Cloud, and Marketing Cloud. - Hands-on experience testing Salesforce Flows, validation rules, and integrations. - Proficiency in requirement gathering, test case design, and documentation. - Familiarity with sandbox testing, UAT, and release management processes. - Strong analytical and communication skills with exceptional attention to detail. - Working knowledge of Jira, Excel/Sheets, and Salesforce reporting. Preferred Skills & Certifications - Salesforce Certifications: Administrator, Business Analyst, Sales Cloud Consultant, Service Cloud Consultant, or Marketing Cloud Email Specialist. - Basic understanding of Apex, SOQL, or data migration testing. - Exposure to third-party integrations, APIs, or middleware platforms. - Experience validating campaign automation or customer engagement journeys. - Knowledge of Agile or Scrum delivery models.

  • Salesforce Business Analyst and QA

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    Job Title - Salesforce Business Analyst cum QA. Experience - 2- 5 YearsWork mode - HybridWork Location - ChennaiNotice Period - Immediate to 15 DaysWe are looking for a Salesforce Business Analyst cum QA to join our Salesforce team and play a key role in bridging business requirements with system functionality across Sales, Service, and Marketing...

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    3 weeks ago

    Chennai, India Hyring Inc. Full time

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    Chennai, India Hyring Inc. Full time

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    3 weeks ago

    Chennai, India Hyring Inc. Full time

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    Chennai, India Hyring Inc. Full time

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    Chennai, India Hyring Inc. Full time

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    4 weeks ago

    Chennai, India Hyring Inc. Full time

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