Bpo Team Lead Only 24h Left

1 day ago

Gurgaon, Haryana, India NTT DATA Full time

In these roles you will be responsible for Responsible for recruiting training mentoring communicating job expectations assigning tasks planning monitoring appraising reviewing contributions of team members and administering scheduling systems Provide Management Information System MIS and operational statistics to the management and share team members performance reports with them regularly Prepare team members performance reports by collecting analysing summarizing data and trends Planning and implementing strategies and operations improving systems and processes Determine operational strategies by conducting needs assessments performance reviews capacity planning and cost benefit analysis of the team Responsible for developing analysing evaluating delivering and interpreting projects key metrics This includes presenting the metrics in an understandable and useable format for sharing with leadership Required Skills for this role include Overall 4-6 years of experience with customer focus and customer service skills Excellent communication written verbal listening problem solving and people management skills Good understanding of Microsoft Office tools Analytical skills with experience in creating reports using data extracted from systems and tools Ability to analyse and understand data related to project performance SLAs productivity rostering quality etc and prioritize and repivot as necessary Ability to manage key metrics for driving productivity and quality Experience in handling a team as a subject matter expert SME or process expert will be an added advantage Flexible to work in 24 x 7 environment

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