Copy Of Ongoing Monitoring Operations Manager

ABOUT TIDE At Tide we are building a business management platform designed to save small businesses time and money We provide our members with business accounts and related banking services but also a comprehensive set of connected administrative solutions from invoicing to accounting Launched in 2017 Tide is now used by over 1 million small businesses across the world and is available to UK Indian and German SMEs Headquartered in central London with offices in Sofia Hyderabad Delhi Berlin and Belgrade Tide employs over 2 000 employees Tide is rapidly growing expanding into new products and markets and always looking for passionate and driven people Join us in our mission to empower small businesses and help them save time and money AOBUT THE TEAM As an Operations Manager you ll be working closely with our Ongoing monitoring first line of defence team in order to deliver a responsive efficient and reliable service to ensure we continue to scale at a rapid pace and meet our regulatory requirements You will be responsible for a number of Tide s critical workstreams in order to ensure they operate without disruption monitoring analysing and escalating when needed You will be continuously looking for optimisations and will investigate production issues and suggest workarounds You will be working across streams such as transaction monitoring card payment monitoring sanctions screening international payments and more You will report to the Lead Operations Manager within the Ongoing Monitoring team and have full ownership and management of a specific Ongoing Monitoring Function workstream headcount and workload forecasts You will work closely with Tide s technical and non-technical teams analysing and excelling at solving problems to arrive at the right solution In this role you ll become a key member of Tide s OM Operations team scaling our presence in the UK and our new EU markets ABOUT THE ROLE Owning and managing all Ongoing Monitoring workstream forecasts within the dedicated function Owning and defining Tide s SLAs within such workstreams and strategy for meeting these Reporting the success and efficiency of each workstream to senior stakeholders Assessing data using Excel and other visualisation tools to provide actionable insights Analysis of large data sets in order to identify improvements within Financial Crime processes Proactively analysing and solving problems through collaboration with technical and non-technical teams to arrive at the right solution Be the essential link between OM operational and product teams looking for improvements on both sides with the ultimate goal of increasing conversion and mitigating financial crime risk Assessing opportunities for efficiency improvements and reducing false positives working with tech and non-tech teams to implement these changes WHAT WE ARE LOOKING FOR You speak fluent English You are an effective communicator with solid reporting skills to technical and non-technical team members You enjoy working with data and have experience with business analytics tools Excel and SQL and understand the importance of APIs in technology scale-ups You have managed the success of multiple work-streams previously You have experience working with complex Fraud AML Financial Crime processes You have a great analytical mind and attention to detail You have a curious nature and an impeccable attention to detail You have worked in finance consulting technology or a regulated organisation You are logical and see data as a crucial part of decision-making but know when to stop analysing and start acting You are customer-focused and a team player Previous experience in an analytical role consulting banking or professional services is advantageous WHAT YOU WILL GET IN RETURN Competitive salary Self Family Health Insurance Term Life Insurance OPD Benefits Mental wellbeing through Plumm Learning Development Budget WFH Setup allowance 15 days of Privilege leaves 12 days of Casual leaves 12 days of Sick leaves 3 paid days off for volunteering or L D activities Stock Options TIDEAN WAYS OF WORKING At Tide we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams While remote work is supported we believe in the power of face-to-face interactions to foster team spirit and collaboration Our offices are designed as hubs for innovation and team-building where we encourage regular in-person gatherings to foster a strong sense of community TIDE IS A PLACE FOR EVERYONE At Tide we believe that we can only succeed if we let our differences enrich our culture Our Tideans come from a variety of backgrounds and experience levels We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status We celebrate diversity in our workforce as a cornerstone of our success Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives We are One Team and foster a transparent and inclusive environment where everyone s voice is heard At Tide we thrive on diversity embracing various backgrounds and experiences We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability Our inclusive culture is key to our success helping us build products that meet our members diverse needs We are One Team committed to transparency and ensuring everyone s voice is heard Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities Please be aware that Tide does not charge any fees at any stage of the recruitment process All official Tide job opportunities are listed exclusively on our and applications should be submitted through this channel Communication from Tide will only come from an official tide co email address Tide does not work with agencies or recruiters without prior formal engagement and we do not authorize third parties to make job offers on our behalf If you are contacted by anyone misrepresenting Tide or requesting payment please treat it as fraudulent and report it to us immediately at Your safety and trust are important to us and we are committed to ensuring a fair and transparent recruitment process You personal data will be processed by Tide for recruitment purposes and in accordance with