International Semi Voice Process

3 weeks ago

Hyderabad Chennai, India Creative Hands Hr Full time
Job Description

Key Responsibilities:

- Handle inbound and outbound communications with international customers via email, chat, and occasional calls.
- Provide timely and accurate information about products/services, billing, technical support, or order processing.
- Resolve customer queries, complaints, and issues while maintaining high customer satisfaction.
- Follow up with customers through calls or written communication as needed.
- Maintain detailed records of customer interactions in the CRM system.
- Coordinate with internal teams to resolve complex customer issues.
- Adhere to company policies, process guidelines, and quality standards.
- Meet individual and team performance targets related to productivity, quality, and customer satisfaction.

Requirements:

- Freshers with good communication skills are welcome; prior BPO experience is an advantage but not mandatory.
- Proficiency in English (written and verbal) with a neutral or international accent is preferred.
- Basic computer skills and familiarity with MS Office and internet applications.
- Ability to multitask and handle multiple customer interactions simultaneously.
- Good listening and problem-solving skills.
- Comfortable working in rotational shifts (if applicable).
- Positive attitude and eagerness to learn.

Preferred Skills:

- Experience in international voice or semi voice processes.
- Exposure to CRM software and ticketing tools.
- Knowledge of additional languages is a plus.
- Strong customer orientation and adaptability.

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