Senior Technical Program Manager Ii

Company Description At Nielsen we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results Our talented global workforce is dedicated to capturing audience engagement with content - wherever and whenever it s consumed Together we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution When you join Nielsen you will join a dynamic team committed to excellence perseverance and the ambition to make an impact together We champion you because when you succeed we do too We enable your best to power our future We are seeking a skilled and dynamic IT Technical Program Manager for our Enterprise Workplace Technology Tools team with experience in leading projects driving delivery and administration of Workplace Technology Tools including but not limited to Atlassian Tools Jira Confluence Jira Service Management Artifactory OpsGenie Smartsheet etc The ideal candidate will play a crucial role in managing the overall roadmap ensuring team SLAs are met user requests and issues are resolved Additionally driving special projects tool evaluations pilot programs contract management streamlining automation documentation of support processes for each of our tools contributing to the overall efficiency for our team and our users is a key requirement for this role Tools Team Roadmap and Project Delivery Lead and manage projects related to workplace technology tools including tool evaluations implementations and upgrades Research and evaluate new workplace technology tools and make recommendations to management Create and maintain the team roadmap based on various categories such as stakeholder needs tool evaluations tech health process improvements automations etc Track progress of projects and provide status updates to management Lead program team meetings addressing day-to-day project work and or stakeholder related items Manage stakeholder relationship and communications Communication Written and verbal communication with team and stakeholders Collaborate with cross-functional teams to manage project success integrate tools into existing workflows and processes Create maintain and review documentation for tools site configurations processes and best practices Develop and deliver training materials for stakeholders and end users Tools Administration Ensure timely technical support to users troubleshoot and resolve issues Propose and implement improvements to enhance the functionality and efficiency of the tools Ensure data integrity security and compliance within the tools Implement and enforce security measures within ADLM tools Ensure license compliance Qualifications Bachelor s degree in Computer Science Information Technology or a related field PMP certification Experience with Agile methodologies and processes Experience leading managing and delivering technical IT projects risk management Experience in managing stakeholder relationships Experience reporting project status risks mitigation to leadership Excellent written and verbal communication skills Ability to work collaboratively in a team environment Problem-solving mindset with attention to detail Experience with spreadsheets and data analysis producing reports Ability to work independently and as part of a team Ability to meet deadlines and work under pressure Experience with Atlassian tools such as Jira Confluence Jira Service Management etc Preferred Qualifications Experience driving Atlassian tools migration from data center to Cloud Experience in workplace technology tools administration specifically Atlassian tools Jira Confluence JSM etc OpsGenie Smartsheet Miro etc Experience with vendor management contracts and financials Additional Information Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money Nielsen recruiters will only contact you through official job boards LinkedIn or email with a domain Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses Always verify that email communications come from an address If you re unsure about the authenticity of a job offer or communication please contact Nielsen directly through our official website or verified social media channels