Network Operations Engineer
24 hours ago
Job Description We are looking for a skilled Network Operations Engineer with 4 to 5 years of experience, specializing in Cisco SD-WAN technologies. The ideal candidate should be able to support, monitor, and maintain large-scale SD-WAN environments, ensuring high network availability, performance, and security. Key Responsibilities: - Manage and support day-to-day operations of Cisco SD-WAN (Viptela) infrastructure - Monitor SD-WAN performance, troubleshoot issues, and implement corrective actions - Perform change management tasks including configuration updates and policy adjustments - Maintain and troubleshoot control plane components (vManage, vBond, vSmart) and data plane devices (edge routers) - Ensure continuous connectivity across branch sites, data centers, and cloud platforms - Manage WAN/LAN configurations, routing protocols (BGP, OSPF), and QoS policies - Conduct network health checks, patch updates, and backup configurations - Collaborate with network architects and engineering teams for SD-WAN rollouts and migrations - Provide L2/L3 support for network incidents and coordinate with vendors as needed - Document network designs, configurations, change logs, and operational procedures - Support DR/BCP testing and participate in post-incident reviews Required Skills: - 4 to 5 years of experience in network operations and support, with at least 2+ years in Cisco SD-WAN - Strong knowledge of Cisco Viptela SD-WAN architecture and components - Experience with vManage, vBond, and vSmart controllers - Proficiency in routing protocols (OSPF, BGP), NAT, IPSec, GRE tunnels, and QoS - Familiarity with network monitoring tools (SolarWinds, ThousandEyes, PRTG, etc.) - Experience in network troubleshooting, log analysis, and packet captures - Hands-on experience with Cisco routers, switches, and firewalls (ASA, FTD) - Understanding of WAN optimization and cloud connectivity (Azure, AWS, etc.) - Comfortable working in 24/7 operational environments and participating in on-call rotation Preferred Qualifications: - Cisco certifications such as CCNP Enterprise, Cisco SD-WAN Specialist, or CCNA - Experience with automation tools (Ansible, Python) for network task scripting - Exposure to ITIL frameworks and ticketing systems (ServiceNow, Remedy, etc.) - Experience in network documentation and topology mapping tools (e.g., Visio, NetBrain) Soft Skills: - Strong analytical and troubleshooting skills - Effective verbal and written communication - Ability to prioritize tasks and work under pressure - Good collaboration skills across teams and vendors - Strong attention to detail and commitment to operational excellence
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