Lead User Acceptance Tester

About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

RESPONSIBILITIES:
Lead and develop a diverse, high-performing and innovative team of User Acceptance Testers including mentoring, utilizing best practices as a people manager and organizational leader
Build strong relationships with key partners across the enterprise in eCommerce Development and supporting areas
Manage user acceptance testing and organizing meetings and supporting training efforts to ensure effectiveness of UAT initiatives
Demonstrate a strong understanding of Software Development Life Cycle and specifically UAT processes, best practices, and test methodologies
Ability to think creatively about designing test scenarios and end-to-end testing
Discover ways to improve defect mitigation across all levels of the organization
Work closely with IT and cross-functional commercial and operational business teams to successfully drive, execute and deliver on defect resolutions
Oversee prioritization, tracking, validation, and resolution of defects with the Product Manager(s) and the IT teams.
Advanced analytical and communication (verbal and written) skills; including executive presence.
Ability to explain technical and business processes and articulate in-depth knowledge of Digital Operations, user acceptance testing, and defect management process to a wide audience.

WHAT YOU NEED TO SUCCEED (MINIUMUM QUALIFICATIONS):
A Bachelor's degree in Business or Technology discipline, or related field and 6 + years of work experience is required.
4+ years of experience in UAT, QA & Project Management.
Experience with SDLC and Agile.
Experience with tools such as Agility, QLM, QTest.
Familiarity with Defect Management.
Strong leadership skills, written and oral communication skills, positive attitude, and able to manage change successfully in a fast-paced environment
Proven track record of successfully working in a cross-departmental team environment and delivering results on time and on budget
Training and experience in project management, release management, process optimization, problem solving, facilitation and internal/external consulting is desired
Must be a self-starter that can work independently
Self-disciplined, organized and team-oriented
Positive attitude, & able to manage change successfully in a fast-paced environment
Practices safety-conscious behaviors in all operational processes and procedures

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):
Knowledge of Delta Air Lines and/or the airline industry, travel landscape and consumer behavior
Technical understanding of web/mobile applications and UI design preferred
Experience with Adobe Analytics (Omniture/Site Catalyst), Quantum Metric a plus
Experience with process improvement and streamlining based on new requirements
Experience with end-to-end testing of large projects
Experience with mainframe testing
Familiar with cloud technologies
Experience with Generative AI