Senior Product Specialist

FactSet creates flexible open data and software solutions for over 200 000 investment professionals worldwide providing instant access to financial data and analytics that investors use to make crucial decisions At FactSet our values are the foundation of everything we do They express how we act and operate serve as a compass in our decision-making and play a big role in how we treat each other our clients and our communities We believe that the best ideas can come from anyone anywhere at any time and that curiosity is the key to anticipating our clients needs and exceeding their expectations CTS Product Management SPS - Deep Sector Job Title SPS Department CTS Product Management Location Hyderabad ABOUT FACTSET FactSet combines hundreds of databases into a single powerful information system It is a one-stop source for financial information and analytics for business analysts portfolio managers investment bankers management firms and other financial professionals to analyze companies portfolios markets economies FactSet was formed in 1978 and operates out of 64 locations worldwide FactSet with over 1 5 billion in annual revenues is headquartered in Norwalk Connecticut and employs nearly 10 000 people worldwide Our operations extend within North America as well as Europe and the Pacific Rim Since 1996 the Company has been publicly traded on the New York Stock Exchange under the symbol FDS VALUES THAT DEFINE OUR CULTURE We are unified by the spirit of going above and beyond for our clients and each other We look to foster a globally inclusive culture enabling our people to be themselves at work and to join in be heard contribute and grow We continually seek to expand our workforce with diverse perspectives backgrounds and experiences We recognize that our best ideas can come from anyone anywhere at any time and help us provide the best solutions for our clients around the globe Our inclusive work environment maximizes our diversity values engagement productivity ultimately makes FactSet a fun place to work Department Description Content Technology Solutions CTS is the industry leading content delivery platform Clients seamlessly access organized and connected content that is easily discoverable explorable and procured via the Open FactSet Marketplace Data is delivered via a variety of technologies and formats that meet the needs of our client s workflows By enabling our clients to utilize their preferred choice of industry standard databases programming languages and data visualization tools we empower them to focus on the core competencies needed to drive their business The Strategic Business Unit has experienced a double-digit year-over-year growth rate Our solutions portfolio includes Standard DataFeeds Data Exploration OnDemand API Views Cornerstone Benchmark Feeds and the Open FactSet Marketplace The CTS Product Management team is looking for a dynamic Senior Product Specialist to join our Deep Sector Team to contribute to the expansion of Deep Sector Feeds in FactSet Fundamentals Deep Sector is an initiative where FactSet collects new content improves existing collection efforts in fundamentals as well as develops new reports and functionality across 9 sectors Banks Insurance Real Estate Power Utilities TMT Metals Mining Oil Gas Specialty Finance and Healthcare In this role you will be expected to gain a comprehensive understanding of CTS products and delivery technologies to be a key contributor to defining and expanding the product packages available and to enhance and add features that provide connectivity scalability and enhanced usability You will work closely with a broadly distributed group of Content Product Strategy Sales Support Engineering and Quality Assurance JOB RESPONSIBILITIES Insights Derives insights to support product bets Regularly gathers analyzes and interprets feedback directly from clients and prospects to understand their problems and the gaps in our solutions and in the marketplace Participates in product discovery Proactively identifies the market and validates the opportunity to prove whether a solution is valuable viable feasible and usable before developing it Contributes to defining the metrics that will measure product outcomes Strategy Identifies and articulates a path to achieve results Performs research and analysis that contributes to the product vision strategic framework and roadmap Execution Delivers on product outcomes Serves as SME on the quality and nuances of the product Knows the top issues and how to troubleshoot them Serves as an internal resource to educate junior team members and support help desk on troubleshooting and best practices Supports Product Managers by prioritizing issues that are critical to fix in order to improve the customer experience Defines the problem space correctly and experiment with potential solutions before suggesting a specific fix Adept at separating bugs from user error and stability issues Escalates issues to Engineering appropriately Assists to clearly define user needs and acceptance criteria with development teams Helps to prioritize needs and provides clarity for iterating on solutions Prioritizes the instrumentation and reporting of key product metrics Is exposed to Agile principles and best practices Leadership Inspires cross-functional teams to achieve great outcomes Gives prompt and candid feedback to cross-functional team members Coaches and mentors junior team members QUALIFICATIONS Bachelors degree in B Tech MCA or BBA MBA A combination of tech and finance would be ideal although not mandatory 5-8 years of relevant experience Ability to troubleshoot client issues and solve them with a combination of creativity analytical skills and subject matter expertise Understands how to leverage tools and frameworks for product management such as user personas empathy mapping and prioritization frameworks Is product-oriented Can take a stand to say No to stakeholders engineering and starts by defining the problems goals and needs and does experimentation to uncover the best solution Familiarity with query languages e g SQL and programming languages commonly utilized in the financial industry e g Python R Knowledge of data sets and technology solutions commonly utilized in the financial industry is a plus Knowledge of data and technology workflows and end users common in the financial industry is a plus Diversity At FactSet we celebrate diversity of thought experience and perspective We are committed to disrupting bias and a transparent hiring process All qualified applicants will be considered for employment regardless of race color ancestry ethnicity religion sex national origin gender expression sexual orientation age citizenship marital status disability gender identity family status or veteran status FactSet participates in E-Verify Returning from a break We are here to support you If you have taken time out of the workforce and are looking to return we encourage you to apply and chat with our recruiters about our available support to help you relaunch your career Company Overview FactSet NYSE FDS NASDAQ FDS helps the financial community to see more think bigger and work better Our digital platform and enterprise solutions deliver financial data analytics and open technology to more than 8 200 global clients including over 200 000 individual users Clients across the buy-side and sell-side as well as wealth managers private equity firms and corporations achieve more every day with our comprehensive and connected content flexible next-generation workflow solutions and client-centric specialized support As a member of the S P 500 we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees Choice Award winner Learn more at and follow us on and At FactSet we celebrate difference of thought experience and perspective Qualified applicants will be considered for employment without regard to characteristics protected by law