Customer Experience Executives
3 weeks ago
Hi,
Customer Experience Executives Urgent requirement for reputed Luxury Car Brand Company.
Please find attached the Job Description of our requirement.
Position: Customer Experience Executive
No of Positions- 10
Job Summary:
Being a CEE you project the premium image of company and are friendly polite and well
mannered.
You are responsible for establishing and maintaining a personal contact with the customer over the lifecycle of his vehicle and keep the customer loyal to the brand. You provide the customer with primary information and solutions on product and services to meet his needs and desires.
Being the first point of contact for the customer, you have to represent brand effectively and positively.
Job Description:
As a Customer Experience Executive, you demonstrate a maximum of appreciation, professionalism and competence towards your colleagues and customers. Finding the optimal individual solution for the customer is the goal of all contact.
>Call the customers from the database provided.
>You talk clearly in the language that the customer will understand and avoids using jargons.
>You use service marketing tools to increase After-Sales business.
>Convince the customer for service booking and register in the appointment sheet.
>Accepted appointments to be informed to respective Team Leader or Customer Experience Manager.
>Making a prior call for reconfirmation of appointments to the customers.
>Service follow up analysis to be done.
>You are a good team player and always support and motivate your colleagues.
Build and enhance customer relationship:
Reminder of Service.
Promotion of company's activities in relation to parts and service campaign.
Training
Participation in the manufacturer's trainings as well as external soft skill trainings.
Experience
3 to 6 years of Automotive experience with required interpersonal & Communication skills.
Qualification:
Any Graduate / Diploma / Under graduate
IT competence:
You have general PC skills and knowledge of Office appliances (e-mail programs, e.g. MS Office, the Internet, e-business, intranet, etc.).
You independently administer prospective customer databases.
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