Quality Analyst
2 days ago
Job Description - Participate in the design and improvement of call monitoring processes and standards. - Perform call monitoring in accordance with defined formats and quality benchmarks, providing trend data and actionable insights to the management team. - Utilize a quality monitoring data management system to compile, analyze, and track team and individual performance. - Monitor and evaluate Inside Sales email responses to ensure accuracy, tone, and alignment with organizational standards. - Participate in customer listening programs to identify customer needs, satisfaction levels, and expectations. - Provide actionable data and quality insights to internal support teams as required. - Coordinate and facilitate call calibration sessions to ensure consistency in quality evaluation across teams. - Deliver constructive feedback to team leaders and managers to improve team synchronization and performance. - Prepare and analyze internal and external quality reports for management review. - Conduct PIP calibration sessions and perform other related duties as assigned.
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Quality Analyst
6 hours ago
gurugram, India Kezan consulting Full timeCompany Overview: Kezan Consulting is a leading Human Resources Services provider in India. With a commitment to excellence and a client-centric approach, we offer a wide range of HR solutions to meet the evolving needs of businesses across various industries. Role and Responsibilities: As a Quality Analyst at Kezan Consulting, you will be responsible for...
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WoW- Quality Analyst
10 hours ago
gurugram, India RBS Full timeJoin us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testingYou'll be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of workingJoining us in this fast paced role, you'll...
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Quality Analyst
3 days ago
Delhi, Gurugram, NCR, Noida, India Truemindz Full time ₹ 4,00,000 - ₹ 6,00,000 per yearWe are looking for an experienced Quality Analyst (QA) with strong knowledge of US Healthcare processes to ensure accuracy 1+ years of experience as a Quality Analyst in the US Healthcare domainRequired Candidate profile Connect Puneet Required Candidate profileCandidate should be Graduate Quality (RCM ) On papers is mandatoryNight shift Candidate have...
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Quality analyst
1 day ago
Gurugram, Hyderabad, India Teleperformance (TP) Full time ₹ 2,00,000 - ₹ 6,00,000 per yearWe are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 1-2 years of experience in quality analysis, preferably in a customer service or BPO setting.Roles and ResponsibilityMonitor and evaluate the quality of inbound and outbound telephone calls and other customer contact...
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Quality Analyst SP
25 minutes ago
Gurugram, India Toluna Full timeTrainee Quality Analyst Survey Testing Team Creating logical test cases Perform Manual Testing & check logical flows of the project Work according to the expected timeline and update the supervisor with the progress Be accountable and take full responsibility for testing assigned projects Ensure all jobs are done complying with the process...
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Quality Assurance Analyst
2 weeks ago
Gurugram, India Antal International Full timeJob Description Summary role description: Hiring for a Quality Assurance Analyst for the Global Competency Centre of a global logistics leader driving digital transformation and operational excellence. Company description: Our client is a global logistics leader with a presence in over 100 countries, committed to innovation, reliability, and...
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Quality Assurance Analyst
25 minutes ago
Gurugram, India Antal International Full timeJob Description Summary role description: Hiring for a Quality Assurance Analyst for the Global Competency Centre of a global logistics leader driving digital transformation and operational excellence. Company description: Our client is a global logistics leader with a presence in over 100 countries, committed to innovation, reliability, and...
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Quality Analyst BPO/BPM
36 minutes ago
Gurugram, India Quampetence Business solutions pvt ltd Full timeQuality Analyst BPO/BPM (Chat, Email & Voice Process) Experience - 1-2 Years Location - Gurugram Salary - 30000 per month only Shift Timings - Rotational shift (6 days working) Key Responsibilities: Monitor & evaluate customer interactions for quality and compliance. Provide feedback & coaching to improve agent performance. Conduct audits, calibrations, and...
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Quality Analyst
7 days ago
IND - Gurugram - Mystiqa, India TaskUs Full time ₹ 2,00,000 - ₹ 6,00,000 per yearAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
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Quality Analyst
15 minutes ago
Gurugram, India R3 Consultant Full timeJob Description: Job Title: Quality Analyst - Sales Process Location - Gurgaon (WFO) Roles and Responsibilities: Develop and maintain internal support and call center quality standards Review a subset of sales agents' interactions (calls, emails, chats, etc.) Provide meaningful and constructive feedback on evaluations Discuss and explain feedback with agents...