Associate - CEC Operations
2 weeks ago
Job Description
I provide support to colleagues in the UK and Ireland by understanding their reported issue, troubleshooting and ensuring I use my skills and knowledge to resolve the issue in the most efficient manner, delivering great service.
. Following our Business Code of Conduct and always acting with integrity and due diligence.
. Identifying operational improvements and finding solutions by applying CI tools and techniques.
. Responsible for completing tasks and transactions within agreed KPI's.
. Knows and applies fundamental work theories/ concepts/ processes in own areas of work.
. Resolving user queries in a timely manner and have attention to detail to identify issues.
. Need to work in UK shifts and weekend working.
. Responsible for voice and ticket contact.
. Should have attention to detail to be able to clearly understand what query is being raised and therefore ensure that it is addressed effectively.
. Should have speed in terms of handling large volumes of queries and ensure these are closed within agreed SLA.
. Ensure that the query/ issue is understood correctly the first time round and therefore, resolution should be accurate and address the query/ issue adequately.
. Should be pro-active and resilient in order to work with all the various teams involved in resolving the queries.
. Find opportunities for improving controls, recognizing financial benefits.
. Ability to work as a great teammate across multiple teams and close user queries in a timely manner, ensuring user satisfaction is maintained at all times.
. To be able to create various management reports through various data bases to summarize the problem.
Qualifications
- Basic MS Office - Excel
- Speed and Accuracy
- Active Listening
- English Speaking, Reading and Writing
- Logical Thinking
- Eye to detail
- Planning and Organising
- Basic numeracy skills
Additional Information
Application Last Date: 01-March-2025
Important Notice:
On behalf of Tesco Bengaluru, we must caution all job seekers and educational institutions that Tesco Bengaluru does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Tesco. Further, Tesco Bengaluru does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events.
Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Tesco Bengaluru shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.
In the event that you come across any fraudulent activities in the name of Tesco Bengaluru, please feel free report the incident at [Confidential Information]
-
Isg Cec Technical Support Engineer
3 weeks ago
Bengaluru, Karnataka, India Lenovo Full timeISG CEC Technical Support Engineer Hardware and Software General InformationReq WD00070000Career area Information TechnologyCountry Region IndiaState KarnatakaCity BANGALOREDate Friday September 6 2024Working time Full-timeAdditional Locations India - Karn xc4 x81taka - Bangalore India - Karn xc4 x81taka - BANGALORE Why Work at LenovoWe are Lenovo ...
-
Associate-CEC Operations
2 weeks ago
Bengaluru, Karnataka, India Tesco Full timeJob DescriptionI provide support to colleagues in the UK and Ireland by understanding their reported issue, troubleshooting and ensuring I use my skills and knowledge to resolve the issue in the most efficient manner, delivering great service.• Following our Business Code of Conduct and always acting with integrity and due diligence.• Identifying...
-
ISG CEC Technical Support Engineer
2 weeks ago
Bengaluru, Karnataka, India Lenovo Full timeDescription and Requirements Position Description: The Lenovo ISS - ISG Customer Engagement Center (CEC) Technical Support Engineer is a critical member of the Lenovo ISS - ISG Support Organization. Strong technical skills, complex problem collaboration skills, as well as outstanding customer support and professional communications skills are...
-
Operations Associate
2 weeks ago
Bengaluru, Karnataka, India NextGrowth Labs Full timeWe are looking for an Operations Associate to join our team and support our organization by managing the day-to-day tasks and administrative needs of our business operations. Operations Associate responsibilities include completing various administrative tasks, enforcing the organization's policies and standards, and assisting with recruitment activities. ...
-
CEC Operations Associate Position
10 hours ago
Bengaluru, Karnataka, India Tesco Hindustan Service Cente Full timeKey Responsibilities:Issue Resolution: Troubleshoot and resolve customer issues efficiently, demonstrating strong problem-solving skills and attention to detail.Communication: Respond to customer inquiries in a timely and professional manner, ensuring clear understanding of their concerns and needs.Collaboration: Work effectively with internal teams to...
-
Operational Excellence Associate
3 days ago
Bengaluru, Karnataka, India Amazon Full timeAbout the RoleAs a Process Assistant at Amazon, you will be responsible for managing daily operations, ensuring quality and safety standards are met, and mentoring associates to deliver excellent results. This is an exciting opportunity to work in a dynamic environment where innovation and creativity are encouraged. Responsibilities include:Managing Daily...
-
Operations Associate
2 days ago
Bengaluru, Karnataka, India Supertails Full timeJob OverviewThe Operations Associate role is an exciting opportunity to join our team at Supertails. As an Operations Associate, you will play a critical role in ensuring the smooth operation of our business. You will be responsible for managing vendor relationships, negotiating purchase terms, and ensuring timely procurement of goods.Responsibilities:-...
-
Associate Operations
2 weeks ago
Bengaluru, Karnataka, India VCATCH Full timeJob Title: Collection AssociateLocation: Mathikere, Bangalore.Salary: Up to 25,000 CTCJob Type: Full-TimeCompany: VCATCHAbout Us:VCATCH is a leading BPO company. We are dedicated to providing excellent customer service and achieving operational excellence. We are currently seeking a motivated and detail-oriented Collection Associate to join our team in...
-
Business Operations Associate
2 weeks ago
Bengaluru, Karnataka, India Curriculum Associates Full timeAt Curriculum Associates (CA), we believe a diverse team leads to diversity in thinking, making our products better for teachers and students. If you read this job description, feel energized by what you see here, and believe you could bring passion and commitment to the role, but you aren't sure you meet every qualification, please apply Above all, we are...
-
Internal Operations Associate
3 days ago
Bengaluru, Karnataka, India RenewCred Full timeKey Responsibilities:As an Internal Operations Associate, you will be responsible for managing documentation, deal flow pipelines, and stakeholder communications. You will also support internal projects and operational efficiency across teams. This role requires strong organizational and communication skills, as well as the ability to handle multiple...
-
Associate - Community & Internal Operations
7 days ago
Bengaluru, Karnataka, India RenewCred Full timeJoin RenewCred as an Associate - Community & Internal OperationsRenewCred is looking for a highly organized and proactive individual to join our growing team as an Associate - Community & Internal Operations. If you're eager to work at the intersection of climate tech, community building, and operations, this is your chance to be part of a fast-paced,...
-
Associate - Community & Internal Operations
6 days ago
Bengaluru, Karnataka, India RenewCred Full timeJoin RenewCred as an Associate - Community & Internal OperationsRenewCred is looking for a highly organized and proactive individual to join our growing team as an Associate - Community & Internal Operations. If you're eager to work at the intersection of climate tech, community building, and operations, this is your chance to be part of a fast-paced,...
-
Associate - Community & Internal Operations
6 days ago
Bengaluru, Karnataka, India RenewCred Full timeJoin RenewCred as an Associate - Community & Internal Operations RenewCred is looking for a highly organized and proactive individual to join our growing team as an Associate - Community & Internal Operations. If you're eager to work at the intersection of climate tech, community building, and operations, this is your chance to be part of a fast-paced,...
-
Operations Management Associate
4 days ago
Bengaluru, Karnataka, India Deutsche Bank Full timeWe are looking for a highly skilled Operations Management Associate to join our Asset Services team at Deutsche Bank. In this role, you will be responsible for managing a team, identifying operational risks, and building strong mechanisms to handle volume peaks.Key Skills and Qualifications:Strong Analytical Skills: Ability to analyze complex situations and...
-
Associate - Community & Internal Operations
4 days ago
Bengaluru, Karnataka, India RenewCred Full timeAssociate - Community & Internal Operations We are seeking a highly organized and proactive individual to join our team as an Associate - Community & Internal Operations. If you're eager to work at the intersection of climate tech, community building, and operations, this is your chance to be part of a fast-paced, impact-driven startup. Position: Associate -...
-
Associate Director of Operations
1 day ago
Bengaluru, Karnataka, India Unacademy Full time**Role Summary:**We are seeking an experienced Associate Director of Operations to join our team at Unacademy. In this role, you will be responsible for overseeing and optimizing our supply chain operations, vendor management, and procurement strategies.**Key Responsibilities:Supply Chain Coordination: Manage the end-to-end supply chain process, including...
-
Climate Tech Operations Associate
6 days ago
Bengaluru, Karnataka, India RenewCred Full timeCompany OverviewRenewCred is a fast-paced, impact-driven startup at the intersection of climate tech, community building, and operations. We are looking for a highly organized and proactive individual to join our growing team as an Associate - Community & Internal Operations.
-
E-commerce Operations Associate
2 days ago
Bengaluru, Karnataka, India Amazon Full timeAbout Amazon's E-commerce OperationsAmazon's e-commerce operations are designed to deliver exceptional customer experiences across all touchpoints. From product discovery to checkout, our systems and processes are optimized to ensure smooth and efficient transactions.Job SummaryWe're hiring an Ad Ops Associate to support our e-commerce operations team,...
-
Bengaluru, Karnataka, India Amazon Full timeDESCRIPTIONThe Associate in this role is required to watch the video of the stowing action at a fulfillment center understand it thoroughly and make best use of human judgement in combination with the tools and resources to indicate the activity captured in the video They are expected to verify or mark the location of product through a tool while...
-
Global Delivery Operations Associate
5 days ago
Bengaluru, Karnataka, India Verint Full timeCareer Path OpportunitiesThe Global Delivery Operations Associate plays a critical role in ensuring the timely delivery of Verint's products and services to customers worldwide. This position involves reviewing control reports, monitoring performance metrics, and communicating with cross-functional teams to meet SLA, OTD, and quality standards.