Zoho Tools Manager(IT Operations Specialist)

3 weeks ago

Bengaluru, Karnataka, India VergeCloud Full time
Location: Bengaluru

VergeCloud is rapidly scaling and redefining how businesses leverage CDN, cloud security, and edge computing.

We're growing fast—and we're looking for a Zoho Tools Manager who can take charge of every step, from purchasing tools to configuring them and enabling seamless workflows across multiple teams.

In this role, you will oversee the management and configuration of tools and applications across multiple teams. You will gather requirements from different teams, provide them with access, configure applications based on their needs, purchase new tools when required, and manage payments and invoices to ensure smooth operation and financial accountability.

You should also be passionate about learning new technologies to keep our systems ahead of the curve. Additionally, you will have the opportunity to grow within our team and advance to higher roles as you demonstrate your capabilities and drive.

Key Responsibilities:

∙Zoho One Administration: Manage and optimize the full suite of Zoho One applications, ensuring they meet organizational needs.

∙Access Management: Collaborate with various teams to gather access requirements, obtain necessary approvals, and grant appropriate access to team members.

∙Workflow Automation: Design, implement and manage automated workflows using Zoho Flow and Deluge scripting to streamline marketing and operational tasks.

∙Integration Oversight: Ensure seamless integration between Zoho applications(CRM, Campaigns, Marketing Automation, Books, Desk, etc.) and third-party platforms like Lusha, Microsoft 365 and a wide array of other platforms, including:

-Ad Platforms: Google Ads, Facebook Ads, Bing Ads, LinkedIn Ads

-Communication Tools: Microsoft 365, Google Workspace, Slack, Zoom

-Lead Intelligence & Enrichment: Lusha, Apollo ZoomInfo

-Web Tools: WordPress, Zoho Calendar

-Analytics & Attribution: Google Analytics, UTM parameters, and custom API-based dashboards

Key Goals-Build a connected ecosystem that enables real-time lead capture, accurate attribution, and automated nurturing based on source, behavior, and lifecycle stage.

Maintain data consistency, minimize manual tasks, and enhance campaign reporting across the funnel.

∙Training & Support: Provide training sessions and ongoing support to team members, promoting effective utilization of tools.

∙Documentation: Maintain comprehensive documentation of system configurations, workflows, and access protocols.

∙Network & DNS Management: Manage and configure DNS records to support domain verification and email deliverability. Ensure proper network configurations to support seamless operation of integrated applications.

Key Requirements:

-Bachelor's degree in Information Technology, Computer Science, or a related field.

-Minimum of 3 years' experience managing Zoho One applications or similar platforms.

-Proficiency in Zoho applications such as CRM, Sprints, Flow, Forms, Mail, Vault, and WorkDrive.

-Strong understanding of access control, user management, and security best practices.

-Excellent communication skills with the ability to collaborate across diverse teams.

-Solid knowledge of DNS management, including configuring and troubleshooting DNS records.

-Understanding of basic networking concepts and their application in cloud-based environments.

Highly Preferred:

- Zoho certifications.

- Prior experience in a cloud, SaaS, or infrastructure tech company.

- Understanding of CDNs, DDoS, or edge computing.

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