Store Manager

Job Description About The Job - The main missions include: - - Staff Management - Inventory Management - Sales Management - Operate the store through superior customer service, sales management, professional selling and effective staff management. - Manage the Louis Vuitton business on a day to day basis to increase sales and improve results through creative and effective use of all resources, including effective leadership and merchandise assortment. Job responsibilities 1. Staff Management - Hire, evaluate, train, position and discipline the staff in a manner consistent with company policies to reflect business strategy and meet sales goals. - Motivate staff to achieve sales goals. - Encourage and support the individual development of staff - Promote and maintain harmonious staff relations. - Develop a standard training programme for all new employees and implement a yearly training programmme for all existing employees. - Determine the needs for coverage and define scheduling. Identify individual and team training needs and work with the training team to create and implement necessary training plans. - Supervise store personnel and enforce company policies while adhering to proper procedures regarding disciplinary action. 2. Inventory Management - Meet inventory accuracy and shrink requirements - Ensure proper inventory mix matching to market needs. - Present merchandise in a manner consistent with company standards, in order to maximize sales and merchandise turn. - Instruct and supervise staff in the correct execution of all company operating procedures, including merchandise receipt, pricing, counts and sales. 3. Sales Management - Demonstrate sales leadership for staff by playing an active role on the selling floor - Continuously motivate sales staff to meet assigned sales and productivity goals. - Implement Events and develop in-store incentives that will continue to grow customer base, with particular emphasis placed on building local market. - Provide best estimates for forecasts of Monthly Sales targets. - Develop and motivate staff through goal setting and regular individual and storewide meetings. - Uphold excellent quality, in conjunction with efficient and friendly customer service. Monitor staff performance to ensure that excellent customer service is maintained. - Aim to exceed customer expectations of Louis Vuitton services and products, thereby ensuring high customer satisfaction at all times. - Establish and implement action plans in cooperation with the Retail Manager, to develop sales for each product category and clientele. (local and tourist). - Act as brand ambassador to strengthen relationship with the VIP clientele. - Formulate and implement in-store marketing and promotional activities. - Customer Service - Maintain the highest degree of customer service every day. - Ensure that sales associates have the proper skills to handle complex customer service issues, ie dissatisfied customers, returns, defective merchandise, repairs. - Empower associates to make decisions to provide the best customer service. 5. Administrative Management - Oversee all facets of store operation including payroll, billing, daily reconciliation reports, bank statements and sales reports to head office and Retail Manager. - Take necessary actions to effectively control costs and ensure efficient operation in store. - Implement group internal procedures and shrinkage control guidelines to prevent stock discrepancies. - Implement and support all security measures. - Partner with logistics and product teams to insure appropriate assortment for the store. - Provide monthly qualitative and quantitative business reports as stipulated by the Regional VP. - Ensure the proper use of the staffing plan to provide appropriate store coverage. - Maintain the highest standard of housekeeping both on and off the sales floor at all times. - Store Visuals - Overseeing the implement of proper visual presentation guidelines to project the Louis Vuitton image and benefit sales through presentation. - Work with local VM service provider to achieve goals of proper window installation and display. Profile - Minimum of 12 years experience with at least 5 years of management experience - Strong knowledge in fashion and luxury retail industry - Excellent presentation skills - Capable of analyzing, organizing and planning - Entrepreneurial spirit - Presentable, creative, diplomatic and detail oriented - Proficiency in English and one other Asian language - Strong computer literacy Reference LVM30169