Senior Associate

Company Description Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and the environment safer healthier and more sustainable From the food you eat to the medicines you rely on Eurofins works with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate Eurofins is a global leader in food environmental pharmaceutical and cosmetic product testing and in agroscience CRO services It is also one of the global independent market leaders in certain testing and laboratory services for genomics discovery pharmacology forensics CDMO advanced material sciences and in the support of clinical studies In over just 35 years Eurofins has grown from one laboratory in Nantes France to 62 000 staff across a network of over 1 000 independent companies in 61 countries operating 900 laboratories Performing over 450 million tests every year Eurofins offers a portfolio of over 200 000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products as well as providing innovative clinical diagnostic testing services as one of the leading global emerging players in specialized clinical diagnostics testing Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997 Eurofins IT Solutions India Pvt Ltd EITSI is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs The code shipped out of EITSI impacts the global network of Eurofins labs and services The primary focus at EITSI is to develop the next generation LIMS Lab Information Management system Customer portals e-commerce solutions ERP CRM system Mobile Apps other B2B platforms for various Eurofins Laboratories and businesses Young and dynamic we have a rich culture and we offer fulfilling careers Position title Senior Associate -IT Location Bengaluru Karnataka India Shift timings 8 00am to 5 00pm or 12 00pm to 9 00pm IST Work mode Hybrid - 3 Days office As part of the GSC - NSC IT Service Desk team you will act as primary contact to support end users regarding Workplace related queries and issues M365 problems Outlook Office Teams OneDrive SharePoint Windows Identity and Access Management queries Infrastructure related problems for service provided by GSC NSC IT Teams Applications related problems requiring triage to respective application support group Main activities but not limited to are Register classify route follow-up and resolve request according to internal processes As 1st Level Support Provides technical support to end-users by identifying problems researching and answering questions troubleshooting problems or forward them to the 2nd level support Own the incoming requests and manages escalations Support in creation operational documents instructions for Service Desk team Identify and document Workarounds Support maintenance and accuracy of Knowledge articles available for end-users via service portal Identify candidates for Service Catalogue items based on commonly requested items by end users REQUIRED SKILLS An ideal candidate should have 2 years of experience in Service Desk agent function Basic understanding of Azure Cloud and M365 Excellent communication and interpersonal skills Very good command of English written and spoken Can do approach and capability to work in dynamically changing environment Below skills will be an advantage BMC Helix ITIL Foundation certificate AWS Azure Cloud knowledge Qualifications BE MCA or any other bachelor s degree with the right experience