Senior Executive

1 week ago

Pune Maharashtra, India EXL Service Full time

Basic Function Receiving Inbound Calls Navigate through 5-6 applications at the same time while providing customer service support Strong Computer Navigation Skills and Excellent Customer Service Skills Essential Functions Provides high quality customer service in resolving queries of client customers by obtaining analyzing and verifying the accuracy of their queries or funding transactions in a timely manner Provides inbound phone support on various Product lines Initiates required action for response to customer service requests for claims status inquiries and communicates changes to the appropriate departments Ensures and provides quality service to while administering their account Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met Additional tasks responsibilities may be added from time to time or as the client or business need arises Education Requirements Graduate English Speaking college graduate in any field customer service representative with minimum of 1 year of BPO experience Good Computer navigation and keyboarding skills Excellent verbal and written English skills Excellent analytical skills Ability to turn around within defined timelines Education and Certification Requirements

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