High Salary: Software Engineer

Software Engineer This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they live from edge to cloud so they can turn insights into outcomes at the speed required to thrive in today s complex world Our culture thrives on finding new and better ways to accelerate what s next We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good If you are looking to stretch and grow your career our culture will embrace you Open up opportunities with HPE Job Family Definition Designs develops troubleshoots and debugs software programs for software enhancements and new products Develops software including operating systems compilers routers networks utilities databases and Internet-related tools Determines hardware compatibility and or influences hardware design Management Level Definition Contributes to assignments of limited scope by applying technical concepts and theoretical knowledge acquired through specialized training education or previous experience Acts as team member by providing information analysis and recommendations in support of team efforts Exercises independent judgment within defined parameters What you ll do Job Responsibilities Responding to customer tickets escalations - Monitor and manage incoming customer support tickets - Prioritize and categorize tickets based on urgency and impact - Provide timely and professional responses to customer inquiries and issues Initial investigation resolution of customer issues - Perform preliminary analysis to identify the root cause of reported issues - Utilize debugging tools and techniques to gather relevant information - Implement quick fixes or workarounds to resolve issues when possible Make and update Jira tickets regarding customer issues with detail - Create detailed Jira tickets for unresolved customer issues - Include comprehensive information such as steps to reproduce logs screenshots and any other relevant data - Regularly update Jira tickets with progress findings and resolution steps Follow up with QA Dev teams regarding customer Jira tickets - Collaborate with QA and development teams to ensure timely resolution of customer issues - Communicate customer feedback and issue status to relevant stakeholders - Track the progress of Jira tickets and ensure they are addressed within SLA timelines What you need to bring Job Requirements Strong troubleshooting skill set - Ability to diagnose and resolve complex technical issues efficiently - Experience with debugging tools and techniques - Strong analytical skills to identify root causes of problems Has a mature attitude and is passionate towards learning and helping customers resolve their issues - Demonstrates patience and empathy when dealing with customer concerns - Eager to continuously learn and stay updated with the latest technologies - Proactively seeks out solutions and improvements Comfortable working with multiple teams in a fast-paced environment - Excellent communication and collaboration skills - Ability to manage time effectively and prioritize tasks - Experience working in agile or cross-functional teams Good knowledge in mobile-based technologies - Understanding of how these technologies work and their applications - Experience with configuring and troubleshooting mobile-based systems - Familiarity with industry standards and best practices Python scripting based on customer needs - Proficient in writing and maintaining Python scripts - Ability to automate tasks and processes using Python - Experience with libraries and frameworks relevant to the job Educational Background - Bachelor s or master s degree in computer science Information Technology Electronics Electrical Engineering or related fields Automated Testing Experience Extensive experience with automated testing frameworks specifically for mobile such as - Appium for cross-platform mobile testing - XCUITest for iOS-specific UI tests Proficiency in writing and maintaining automated test scripts in Swift for iOS or Java Kotlin for Android Tools and Technologies - Familiarity with mobile testing cloud services using Firebase Test Lab Scripting and Programming - Solid coding skills in Python or JavaScript for writing test scripts or custom test utilities - Knowledge of writing maintainable reusable and scalable test scripts Performance and Load Testing - Understanding of performance metrics specific to mobile devices like battery usage network usage memory and CPU usage Integration and Deployment - Experience with CI CD pipelines for automated testing ensuring tests run on every build - Setting up jobs in CI tools to execute mobile tests - Managing test results and reporting within the CI system Additional Skills Cloud Architectures Cross Domain Knowledge Design Thinking Development Fundamentals DevOps Distributed Computing Microservices Fluency Full Stack Development Security-First Mindset Solutions Design Testing Automation User Experience UX What We Can Offer You Health Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical financial and emotional wellbeing Personal Professional Development We also invest in your career because the better you are the better we all are We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good Let s Stay Connected Follow on Instagram to see the latest on people culture and tech at HPE india networking Job Engineering Job Level TCP 01 HPE is an Equal Employment Opportunity Veterans Disabled LGBT employer We do not discriminate on the basis of race gender or any other protected category and all decisions we make are made on the basis of qualifications merit and business need Our goal is to be one global team that is representative of our customers in an inclusive environment where we can continue to innovate and grow together Please click here Hewlett Packard Enterprise is EEO Protected Veteran Individual with Disabilities HPE will comply with all applicable laws related to employer use of arrest and conviction records including laws requiring employers to consider for employment qualified applicants with criminal histories