(Only 24h Left) Business Analyst, Saleshelp

Job Category Business practice and Operations The GSCO Global Sales and Consulting Operations central team is responsible for providing training business contract support and communications on the Sales Systems and Tools used by Sales and Consulting globally The focus of this role will be to support Oracle s Sales Organization via chat and incident support using Oracle s Service Cloud product The GSCO Business Analyst will report to the GSCO Team Lead and will be responsible for providing high quality responsive support to Oracle s Global Sales and Consulting teams Professional-level English written and verbal skills and a commitment to high quality customer service are essential Job duties are varied and complex needing independent judgment and include but are not limited to Responsibilities Provide chat email support to resolve user problems with proactive troubleshooting Follow predefined as trained support procedures and policies Master the use of our support channels processes tools Identify and report Partner user issues feedback through appropriate channels Proactively identify opportunities to optimize and develop processes tools geared toward improving internal efficiency resolution rate and customer satisfaction Effectively and judiciously escalate issues with clear communication Support team lead manager when required CSAT resolution rate initiatives Ability and willingness to quickly complete large volumes of work with high quality Work and communicate with cross-functional teams engineering sales product specialists etc using various channels of internal Escalate support requests to management and ensure they receive the appropriate attention Ensure Service Level Agreements SLAs and Key Performance Indicators KPIs are met Work across other lines of businesses and third parties e g business practices legal Provide timely resolution of customer complaints and escalations including providing corrective actions Undertake admin responsibilities as required Support new process policy roll-outs Undertake other projects as required Skills Graduate in any discipline Must have experience in sales support handling Chats emails Should have strong knowledge in one of the following tools Front Office OSC SPA SMC Back Office CPQ DAS QRS and Process Cloud UCM Excellent written communication skills in English for email and chat support channels Strong analytical problem solving troubleshooting skills Interpersonal skills Attention to detail with the ability to complete a large volume of work quickly and independently Ability to work collaboratively in a diverse team environment Proactive approach ability to identify top support areas innovate and suggest process improvements Open to work in 24 7 environment including holidays Good keyboarding skills PC skills esp in Word Excel Team player with very good interpersonal skills and forward-looking attitude Open to ideas feedback Ability to interpret clearly articulate and advise sales on potential objections to Oracle s policies and commercial terms Ability to proactively analyze and recommend best course of action for complex contract scenario s within a sales cycle Ability to deal with challenging support requests in a timely manner Ability and desire to provide excellent customer-service to internal customers Ability to work independently and in a dynamic environment Positive and Can Do Attitude Results orientated Note Please apply only if you are willing to work in Night Shifts and Weekends Responsibilities Performs budgeting planning and analysis activities for sales operations Reviews capital expenditures and analyzes sales-related expenses associated with such things as the order pipeline bookings revenue forecasting revenue reporting sales productivity and goal attainment Performs regular variance analysis for expenses and budgets Evaluates pricing structures to ensure fit with company objectives Effectively incorporates client delivery schedules and operational changes into future revenue forecasts and revenue timeline considerations Maintains and enhances sales force automation systems product service costing models and margin management tools systems to effectively monitor and manage revenue expenses May develop sales quote tools Qualifications Career Level - IC1 About Us As a world leader in cloud solutions Oracle uses tomorrow s technology to tackle today s challenges We ve partnered with industry-leaders in almost every sector-and continue to thrive after 40 years of change by operating with integrity We know that true innovation starts when everyone is empowered to contribute That s why we re committed to growing an inclusive workforce that promotes opportunities for all Oracle careers open the door to global opportunities where work-life balance flourishes We offer competitive benefits based on parity and consistency and support our people with flexible medical life insurance and retirement options We also encourage employees to give back to their communities through our volunteer programs We re committed to including people with disabilities at all stages of the employment process If you require accessibility assistance or accommodation for a disability at any point let us know by emailing or by calling 1 888 404 2494 in the United States Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability and protected veterans status or any other characteristic protected by law Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law