IAM Administrator

2 weeks ago

Bengaluru, Karnataka, India Black Box Full time
Job Description

Main Responsibilities

- Provision access for New Hires by creating AD accounts, application accounts, and Network Access.
- Process all off-boarding activities to ensure all accounts and Network access are disabled.
- Provide Network shared drive and folder access, ensuring the practice of least privilege.
- Create Mailboxes, Distribution Groups, Shared Mailboxes, and Resources in the Exchange Admin Console.
- Process access requests via the Service Now Access Management queue
- Troubleshoot and resolve any incidents pertaining to access requests / IAM tickets promptly
- Consultant/Contractor/Temp AD account extensions
- Ensure the confidentiality of sensitive information.
- Document and follow established IAM processes
- Educate Users on IAM processes.
- Assist with audit-related requests.
- Review, document, and adapt the IAM policies, procedures, standards, and guidelines as and when needed.
- Continuously find means and ways to improve operations, streamline work processes, and work cooperatively and jointly with various teams to provide quality service.

Knowledge & Skills

- Mandatory Experience with Active Directory required
- Experience with Exchange 2013 Administration Console preferred
- Experience with Azure Active Directory and O365 consoles
- Experience and strong understanding of Identity and Access controls principals
- Hands on Experience with Ticketing systems - Service Now experience a plus
- Strong attention to detail required, identifying gaps to established processes and follow ups
- Ability to use critical thinking skills to resolve processing issues
- Excellent written and verbal communication.
- Ability to organize and prioritize in a fast-paced environment and take decisions on behalf of team
- Strong cognitive, problem solving and customer service skills
- Experience with troubleshooting VPN access issues
- Experience with basic SIEM technology to identify basic level issues like account lock out, password resets etc.
- Administration of Trimble Accubid, SAP systems for User access.
- Experience with DUO 2-factor authentication or other application a plus
- Experience with basic Security & Compliance concepts, with an understanding of Best Practice, Least Privilege, and adherence to IT Policies.
- A Self-starter, Ability to be self-driven and be motivated to complete tasks
- Ability to work well both with a Team, and individually, good written and oral communication.
- Self-starter and self - driven attributes.

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