Agm - Circle Performance & Optimization

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role TM - TSG CXX Network Job Level Designation M2 Function Department Technology Quality Location UPE-Lucknow Hiring Manager Job Purpose This role is responsible for supporting the Network Quality function by optimal and effective Analysis and Handling Network complaints cordinating with relevant stakeholders and getting resolution for customer complaints Key Result Areas Accountabilities Responsible for overall administration of TSG team monitoring and Operations tools in respective circle including drive testing tools Daily monitoring of all the network Complaints coordinate with the stakeholders and find reason for complaints Effective routine use of Geo-location tools in trouble shooting network customer issues analysis of 2G 4G 5G network coverage tropology in-building coverage traffic handset analytics etc HNI Enterprise VIP Escalations customer complaints handiling Coordination with Zonal optimization team in sharing the insight from tools and supporting them in experience improvement initiatives Core Competencies Knowledge Experience In-depth technical knowledge in radio network parameters optimization 2G 4G VoLTE 5G Excellent domain knowledge and on- field optimization experience Hands on experience with tools like CRM KPI s Ground Hog etc Very good analytical skills to trouble shoot network quality KPI degradation customer complaints People management capability very good cross functional co-ordination Must have technical professional qualifications B Tech Electronics and Telecommunications with 4 years of experience Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership