AM-Claims

Job Description

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Assistant Manager, Claims
We%27re looking for someone with deep understanding of US travel claims processing / travel industry & responsible for handling travel claims of Medical Treatment/hospitalization, Trip Cancellation, Baggage/Personal Items loss etc
Responsibilities
.End to end knowledge of Travel claim lifecycle, identify duplicate/ inappropriate Claims and take actions accordingly
.Responsible to handle varied volumes of workloads and to reach targets and deadlines on a timely basis
.Experience of handling new transitions, phasing from strategic assessment till operations set up with zero surprise delivery
.Ability to build positive collaborations across business and technical communities
.Participates on improvement in execution initiatives for business divisions
.Develop contingency strategies and plans for staffing changes
.Comprehension, decision making, multi-tasking, strong written communication and customer service skill/demeanor to clearly articulate the resolution
.US working hours and it is permanent night shift (7 PM to 4 AM IST)
.There is no fixed Saturday and Sunday offs and there is 5 day working culture with weekend working
Qualifications we seek in you
Minimum qualifications
.Any Graduate except technical
.Excellent P&C Insurance knowledge
.Proven experience in domain
.Excellent analytical skills
Preferred qualifications
.Ability to multi task and prioritize activities
.Ability to work independently
.Transition and operations set up experience
.Experience of front ending with customer
Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

---