System Development Engineer I,

DESCRIPTIONAmazon Selection and Catalog Systems ASCS builds the systems that host and run the world s largest e-Commerce products catalog We power the online buying experience for customers worldwide so they can find discover and buy anything they want Our massively scaled out distributed systems process hundreds of millions of updates on the billions of products across physical digital and services offerings To achieve this we develop the algorithms and build the systems and tools to ensure the safety of the selection and maximize their impact on the Amazon top-line all the while continuously growing the overall selection We develop and apply technologies spanning parallel processing storage Machine Learning Natural Language Processing and Image Recognition You will be part of Services Support Team under Catalog Support and Programs CSP in ASCS Org The mission of the Catalog Support and Programs CSP team is to provide a single point of contact for item-related problems and issues related to all retail and merchant catalog As a member of ASCS team you ll play a key role in driving Amazon s business You will be responsible for providing Service Level issue support to all ASCS Engineering teams who built tier 1-3 systems and keep their software packages configurations free from vulnerability setup and monitor new metrics and alarms for their systems and drive root cause resolutions to the recurrent issues You will build tools to improve operational efficiency This role requires an individual with excellent System Tool coding abilities along with AWS services understanding The successful candidate will be a self-starter comfortable with ambiguity have strong attention to detail and will be comfortable accessing and working with data from multiple sources The candidate should also have strong communication skills enabling them to work with Engineering team to understand requirements and shape analytical deliverables Candidate should also have a demonstrated ability to think strategically and analytically about business product and technical challenges with the ability to work cross-organizationally A keen sense of ownership and drive is must The role will work with a diverse set of data and cross-functional teams as well as use data to drive process improvement An ideal engineer is one who enjoys discovering and solving ambiguous problems can quickly learn complex systems and enjoys building actionable insights from data Key job responsibilities - You handle all incoming system and service tickets with responsibilities covering multiple products features and services - Software deployment support in staging and production environments - Given a defined problem you deliver a solution which is logical maintainable that uses appropriate technologies and is delivered on time - You learn current engineering best practices and get their designs code procedures reviewed and incorporate feedback - You identify and scope problems and opportunities arising from technical discussions calculate costs of proposed solutions and make technical trade-offs - You contribute to operational excellence and perform troubleshooting to resolve defects - Drive Company Wide Campaigns and keep the Compliance risks SAS Shepherd etc for ASCS systems under control A day in the life Big Picture Solve problems at their root stepping back to understand the broader contextProactive You display energy and initiative in solving problems Adaptable You undertake a variety of tasks willingly You switch from complex to routine tasks when required You adapt quickly to new technologies and products Quality You demonstrate appropriate quality and thoroughness Integrity You act with personal integrity at all timesAbout the team Catalog Support and Programs CSP provides program management and WW user technical support as a single point of contact for issues related to catalog systems and tools We own implementation of business logic and configurations for these services and systems We increase selection by on-boarding new vendors integrating new catalog feeds and by configuring new marketplace merchant and category setups We drive strategic cross-functional programs that span across multiple catalog engineering teamsBASIC QUALIFICATIONS- - - Bachelor s or Master degree in Engineering or related field - - - Knowledge and experience in at least one modern programming language such as C C Java or Perl - - - Experience building tools for automation building testing releasing or monitoring - - - 1 years of DevOps or SysOps in a large-scale software development environment experience - - - Strong debugging troubleshooting skillsPREFERRED QUALIFICATIONS- - - Knowledge of and proficiency in the use of Python scripting language - - - Experience on highly concurrent high throughput systems and knowledge of complex distributed systems - - - Knowledge of AWS services and concepts - - - Experience of working and collaborating with people in different timezones and experience in handoff process - - - Experience in software development lifecycle Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner