Director Of Operations

3 weeks ago

Bengaluru, India Worko Full time

This role is open with one of Worko’s partner companies — India’s leading faith-tech platform. About the Role We are looking for a visionary and entrepreneurial Director to lead our E-commerce category. As the strategic owner of this vertical, you will build and scale the business like a founder—owning P&L, assortment, app experience, supply chain and operations. You will drive the category’s growth end-to-end, setting strategy, building a high-performance team, and collaborating closely with leadership. What You’ll Own: - Strategy & P&L Leadership: Define and execute business strategy; own revenue, profitability, and long-term category success. - Assortment Strategy: Develop and implement SKU plans that align with brand vision, ensuring a market-leading selection of divine and spiritual products. - App & Digital Experience: Lead category programming on the app and website to deliver an engaging, seamless user journey. - Digital Operations: Oversee day-to-day category operations, optimising processes and ensuring on-time, high-quality execution across the board. - Team Leadership: Build, lead, and mentor a high-performing team across functions; inspire a culture of ownership and excellence. - Stakeholder Partnership: Serve as a strategic advisor to leadership; work closely with cross-functional partners, including marketing, product, tech, and operations. Core Responsibilities: SKU Lifecycle Ownership - Lead identification and sourcing of new SKUs aligned with the brand's vision (e.G., divine products, spiritual items). - Oversee procurement strategies, packaging design direction, and production planning. - Drive timelines and budget adherence for new product introductions. - Guide design and vendor teams in finalising SKU aesthetics and quality standards. - Lead coordination of SKU photoshoots and creation of compelling marketing collateral (videos, testimonials, banners). Online Store Leadership (Website) - Direct product listing management, ensuring high accuracy, SEO optimisation, and visual appeal. - Strategically plan and optimise pre-purchase and post-purchase flows, including order tracking, FAQs, and return policies. - Collaborate with tech, marketing, and ops leaders to ensure seamless store performance. - Monitor inventory proactively and align with the supply chain to prevent stockouts. - Champion merchandising best practices to enhance product discoverability and conversion rates. Performance Tracking & Optimisation - Analyse product performance data (views, CTRs, conversions) to develop actionable insights and improvements. - Lead alignment of product launches with marketing campaigns for maximum impact. - Drive competitive benchmarking across SKUs, pricing, and merchandising to stay ahead of the market. What We’re Looking For: - 9–13 years of experience in e-commerce, retail, or consumer internet businesses, with strong exposure to category management or P&L ownership. - Proven track record of driving growth and profitability in fast-paced, high-scale environments. - Experience building and leading large teams. - Strong analytical skills and data-driven decision-making capability. - Excellent communication, negotiation, and stakeholder management abilities. - Entrepreneurial mindset with a bias for action and ownership.

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