Service Now Developer

Job Description

Job Summary

JOB DESCRIPTION

We are looking for an experienced ServiceNow Developer with a strong background in designing, developing, and implementing enterprise workflows within the Pharmaceutical or Life Sciences sector. The ideal candidate should have 610 years of hands-on experience in ServiceNow development, preferably in GxP-regulated environments. You will work closely with IT, Quality, Compliance, and Business teams to ensure that ServiceNow solutions meet the rigorous demands of pharma operations..

Key Responsibilities

- Design and develop customized applications on the ServiceNow platform including workflows, UI actions, UI policies, business rules, client scripts, and data imports.
- Implement and manage ITSM modules such as Incident, Problem, Change, Request, and CMDB.
- Work on ServiceNow modules such as ITOM, ITBM, HRSD, SecOps, GRC, or CSM depending on business requirements.
- Develop and configure ServiceNow Integrations (REST, SOAP, MID Servers) with external systems.
- Collaborate with business and IT stakeholders to gather requirements and translate them into technical solutions.
- Participate in Agile/Scrum ceremonies and contribute to sprint planning, retrospectives, and demos.
- Ensure adherence to coding standards, change management, and release processes.
- Support platform upgrades, patching, and performance tuning.
- Mentor junior developers and conduct code reviews for quality assurance.
- Ensure the platform follows best practices for security, performance, and scalability.

Required Skills

- Strong knowledge of JavaScript, Glide API, REST/SOAP Web Services, HTML/CSS.
- Experience with Flow Designer, Service Portal, Scoped Applications, and Custom Tables.
- Good understanding of CMDB design, Discovery, and Event Management (if applicable).
- Proven experience in implementing and maintaining custom integrations.
- Experience with ServiceNow upgrade cycles, patching, and troubleshooting.
- Familiarity with ATF (Automated Test Framework), Performance Analytics, and Virtual Agent is a plus.
- ServiceNow Certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), or module-specific certifications (e.g., ITSM, ITOM) are highly preferred.

Soft Skills

- Strong communication and documentation skills.
- Ability to lead small technical teams or guide junior developers.
- Problem-solving mindset with a proactive attitude.
- Comfortable working in a fast-paced, dynamic environment with cross-functional teams.

Preferred

- Exposure to ServiceNow Architectural design or Technical Lead roles.
- Experience in working with global delivery models.
- Experience with DevOps pipelines for ServiceNow (CI/CD).

Qualifications & Experience

- Bachelors or masters degree in computer science, Information Technology, or a related field.
- 610 years of ServiceNow development experience across multiple modules.

Qualifications

ABOUT US

In the three decades of its existence, Piramal Group has pursued a twin strategy of both organic and inorganic growth.

Driven by its core values, Piramal Group steadfastly pursues inclusive growth, while adhering to ethical and values-driven practices.

Equal employment opportunity

Piramal Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetics, or other applicable legally protected characteristics.

We base our employment decisions on merit considering qualifications, skills, performance, and achievements. We endeavor to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruitment, selection, training, placement, promotion, demotion, compensation and benefits, transfers, terminations, and working conditions, including reasonable accommodation for qualified individuals with disabilities as well as individuals with needs related to their religious observance or practice.

About The Team

Piramal Pharma Limited (PPL) offers a portfolio of differentiated products and services through end-to-end manufacturing capabilities across 15 global facilities and a global distribution network in over 100 countries. PPL includes Piramal Pharma Solutions (PPS), an integrated Contract Development and Manufacturing Organization; Piramal Critical Care (PCC), a Complex Hospital Generics business, and the India Consumer Healthcare business selling over-the-counter products.

PPS offers end-to-end development and manufacturing solutions through a globally integrated network of facilities across the drug life cycle to innovators and generic companies. PCCs complex hospital product portfolio includes inhalation anaesthetics, intrathecal therapies for spasticity and pain management, injectable pain and anaesthetics, injectable anti-infectives, and other therapies. The Indian Consumer Healthcare business is among the leading players in India in the self-care space, with established brands in the Indian consumer healthcare market. In addition, PPL has a joint venture with Allergan, a leader in ophthalmology in the Indian formulations market. In October 2020, the company received a growth equity investment from the Carlyle Group.