Agm - Client Manager [Apply Now]

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce RoleAGM - Client ManagerJob Level DesignationM2 AGMFunction Sub FunctionEnterprise Strategic AccountsLocationBangaloreJob Purpose To manage the National customer relationship for Mumbai HQ accounts Build Relationship with the Key Buying centre C- Levels to influence deals Nationally Drive profitable revenue growth Deliver the best in class customer experience to our customers Ring fencing customer base acquiring new customers Increased market share from integrated product service mobile solution offerings and fixed data product WAN LAN SIP WiFi Data centre IOT etc Key Result Areas AccountabilitiesRevenue and New business Deliver Revenue TCV growth target in line with the DB Create opportunities for participation in Large deals C - Level Customer stakeholder engagement and escalation contact for all customer experience Engagement with various stakeholders to deliver the revenue growth for strategic accounts Create opportunities with focus on products as IPVPN Cloud Hosting SD- WAN MPLS IOT Fixed Voice Mobility etc Drive Digital Workshops with cross functional teams of customer Engagement Own multi touch points and engagements in Customer organisation and internally Expand the buying centre and engage with multiple contacts not limiting to Procurement IT Admin Engage cross functionally to deliver a quality experience to the Customer Manage virtual teams including delivery solution service collections Ensure governance of QBR s and other reviews with customer Develop deep understanding of the customer telecom spend and our Share of Wallet SOW Process Management Build discipline of usage of internal tools like 1SF ESMS as appropriate and maintain forecast accuracy Adherence of sales processes including tariff approvals Bid management order management A c enlistment etc Ensure correct forecasting and commits as per DB target Maintain at least 4X funnel X being DB Target Core Competencies Knowledge ExperienceCompetencies Experience in managing global and a track record of global accounts enterprise solution selling Experience in complex change management and operating in a matrix fast moving and technical environment Experience in working in multi-cultural environment ability to manage an international and distributed team Team player strong influence and relationship management skills customer centric Strong communication and decision-making skills- ability to balance conflicting interests and ability to lead in a high-growth high-uncertainty environments Knowledge Good knowledge of mobility fixed and other communication technologies technical sales background preferable Preferably worked with IT ITES BPO organizations Learning To learn new products and services so as to be updated with the Customer needs and market trends Apply the learning in own Customer scenario Must have technical professional qualifications MBA with Engineering background Sales and cross functional work Experience of more than 8 Years Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership