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Client Engagement Manager
4 weeks ago
Key Responsibilities
Client Relationship Management
- Build, nurture, and grow strong relationships with assigned client accounts
- Serve as the internal advocate for clients, ensuring their needs are represented across teams
- Understand client business goals, technology landscape, and industry trends to offer value-added solutions
- Foster long-term client engagement through proactive communication and creative relationship-building
Sales & Project Management
- Identify opportunities for business growth within client accounts
- Create accurate project quotes and draft Scope of Work (SoW) documents
- Drive project coordination with delivery and leadership teams
Operational Excellence
- Coordinate with cross-functional teams to troubleshoot client issues and deliver seamless service
- Proactively mitigate risks and de-escalate challenging client situations
- Research and propose tailored solutions aligned with client needs and SmartWinnr's capabilities
- Act as an escalation point for any client grievances or delivery concerns
Requirements
- Minimum 5+ years of experience in managing global client relationships
- Minimum 2 years' experience working in IT Industry
- MBA Degree is mandatory
- Proven project management experience is mandatory
- Excellent verbal and written communication skills
- Confidence in handling complex or challenging customer conversations
- Ability to work with senior business stakeholders and decision-makers
- Quick learner with a process-driven mindset and team collaboration skills
