Order Management Specialist

16 hours ago


Bengaluru, India Teamware Solutions Full time

Job Description This role is part of theOrder Management and Data Management teamwithin Customer Operations. The position supports day-to-day order management processes, system workflows, and continuous improvement initiatives while collaborating with cross-functional teams. Key Responsibilities - Support the Manager with updates to internal procedures, processes, and service improvements. - Assist in crafting simple and effective process flows in collaboration with TCS, Billing Support, and CSS teams. - Own and support critical workflows such asSAP support, adhoc bulk order processing, and other key operational activities. - Engage with internal stakeholders to identify challenges, propose solutions, and drive process efficiencies. - Participate inUAT (User Acceptance Testing)andBVT (Business Validation Testing)for major changes or improvement initiatives. - Act as a process specialist and provide guidance to team members when required. - Share regular feedback with the Manager on common customer issues and potential resolutions. - Partner with Learning & Development teams to support training needs and conduct process refreshers for BAU teams. - Work on Order-to-Cash simplification and streamlining projects usingBPI methodologyin collaboration with Master Black Belts. - Coordinate with technical and operational teams to resolve system issues affecting order management workflows. - Support projects aimed at reducing recurring system and knowledge gaps across Order Management processes. Skills & Qualifications - 13 years of experiencein Order Management or related operations. - Strong working knowledge ofOrder Management systemssuch asSAP, Trust, Siebel, etc. - ExcellentEnglish communication skills(written and verbal). - Ability to analyze problems, identify process gaps, and suggest improvements. - Good stakeholder management and coordination skills. - Ability to work in a fast-paced and process-driven environment.



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