It System Admin

About the Role A System Administrator Engineer is responsible for the day-to-day operations maintenance and troubleshooting of IT systems and infrastructure We offer a variety of tasks in expanding and improving our solution from deployment to end-user support and management of operational challenges As part of a strong team you will contribute to Hapag-Lloyd s critical core systems and make a real difference Key Responsibilities Tasks Windows System Administration Manage maintain and optimize Windows client environments 10 11 Perform patch management configuration and security hardening of systems Troubleshoot complex OS-level issues performance bottlenecks and service failures Asset Inventory Management Maintain accurate and up-to-date IT asset inventory records procurement assignment movement retirement Utilize Excel-based tools and macros for tracking and reporting asset movement Implement and manage RFID device systems including setup monitoring and integration with asset tracking software Technical Support Issue Resolution Provide first and second-level support for hardware software network and system-related issues Diagnose and resolve desktop laptop printer and mobile device problems Manage support tickets using ITSM tools Jira ServiceNow ensuring SLA compliance Deliver both remote and on-site support depending on issue criticality Reporting Documentation Generate compliance audit and inventory reports using Excel PowerShell and Azure tools Create and maintain SOPs system diagrams and asset logs Track SLA metrics and follow ITIL processes for IT service delivery User Onboarding Offboarding Coordinate with HR and teams to deliver smooth IT onboarding Conduct IT induction training for new users on systems and IT policies Collect and deprovision IT assets disable accounts and revoke access during offboarding Preventive Maintenance Monitoring Perform regular system health checks AV conferencing devices server room Identify recurring issues and recommend proactive improvements Monitor user hardware software lifecycle and suggest upgrades replacements Compliance Policy Enforcement Educate users on IT policies security practices and data handling Support audits with logs and configuration details Ensure endpoint security compliance and report deviations Behaviours Approach Empathetic and patient when assisting users with technical issues Communicates solutions in clear simple terms Prioritizes user satisfaction with quick and effective resolutions Keeps users informed on ticket progress and follows up until closure Documents all interactions in ticketing systems for transparency Educates users on best practices and shares FAQs self-help guides Takes ownership of tickets from initiation to closure Investigates root causes and recommends preventive measures Learns from recurring issues to improve service delivery Work Experience Hands-on experience in Windows system administration and IT operations for endpoint computing Strong knowledge of PowerShell scripting batch files and Excel macros Proven expertise with Azure Active Directory Intune and MDM Compliance management Experience with Windows automation and scheduled tasks Hands-on with RFID devices and management consoles Zebra Impinj etc Proficiency in IT asset lifecycle management and inventory systems Solid understanding of AD Group Policies DNS DHCP and user access controls Education Qualifications Bachelor s or Master s in Computer Science Engineering or related field Microsoft Certified Azure Administrator Associate Microsoft System Administrator certification ITIL Foundation Preferred Knowledge of RFID inventory platforms or custom integrations Basic knowledge of SQL Power BI desirable English language - expert proficiency additional languages beneficial What We Offer Competitive salary Self Family Health Insurance Term Life Insurance OPD Benefits Employees Deposit Linked Insurance Scheme EDLI Learning Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege Casual and Sick leaves