Service Desk Associate

3 weeks ago


Noida, India Tata Consultancy Services Full time

Greetings from TCS

Job Title :- Service Desk Associate

Job Location :- TCS - Noida

Experience required :- 2- 4 Years

Job Description:

- Provide Level 1 support for all in scope service via Phone/Chat/Email.
- Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or route to the appropriate resolving support group.
- Perform active case management and be accountable for end-to-end delivery of requests that originate with them and is responsible for ensuring resolution is driven by all downstream support groups



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