Service Desk Associate

2 weeks ago


Noida, India Tata Consultancy Services Full time
TCS is hiring for Service Desk Associate Role
Location: Noida
Experience - 1 to 4 years
Shift: Rotational Shift (24*7)
Job Description:
- Candidates from International Voice Processes are preferred.
- Provide Level 1 support for all in scope service via Phone/Chat/Email.
- Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or route to the appropriate resolving support group.
- Perform active case management and be accountable for end-to-end delivery of requests that originate with them and is responsible for ensuring resolution is driven by all downstream support groups.
- Monitor Incident or Problem status to facilitate Incident/Problem closure within defined service level standards or escalate in accordance with the escalation management process.
- Develop, establish and maintain call prioritization guidelines and escalation procedures.
- Provide a systems status recording with status information such as known Major Incidents and estimated recovery time.
- ServiceNow Queue Management - Incident, Service Request, Problem & Change.
- Ensure all the specified SLAs are met in accordance with the customer agreement.
- Maintain and drive the call quality keeping customer satisfaction as priority.
- Escalate customer concerns on timely basis and follow up to closure.
- Take end to end ownership of call and ticket to ensure timely closure and resolution.
- Follow the quality parameters as specified by the quality protocol and process to be followed.
- Comfortable with a 24x7 shift schedule.
- Knowledge Service Desk environment
- Knowledge of ITSM Tool Service Now
- Knowledge of ITIL Processes
- Active Directory Management skills
Interested candidates can apply for the role.
Best Regards,
Megha Dixit - TCS HR

  • Noida, India Tata Consultancy Services Full time

    Greetings from TCS !!! Job Title :- Service Desk Associate Job Location :- TCS - Noida Experience required :- 2- 4 Years Job Description: - Provide Level 1 support for all in scope service via Phone/Chat/Email. - Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or route to the appropriate resolving support...


  • Noida, India Tata Consultancy Services Full time

    Greetings from TCS !!!Job Title :- Service Desk AssociateJob Location :- TCS - NoidaExperience required :- 2- 4 YearsJob Description:Provide Level 1 support for all in scope service via Phone/Chat/Email.Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or route to the appropriate resolving support...


  • Noida, India Tata Consultancy Services Full time

    Greetings from TCS !!!Job Title :- Service Desk AssociateJob Location :- TCS - NoidaExperience required :- 2- 4 YearsJob Description:Provide Level 1 support for all in scope service via Phone/Chat/Email.Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or route to the appropriate resolving support...


  • Noida, India Tata Consultancy Services Full time

    Greetings from TCS !!!Job Title :- Service Desk AssociateJob Location :- TCS - NoidaExperience required :- 2- 4 YearsJob Description:- Provide Level 1 support for all in scope service via Phone/Chat/Email.- Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or route to the appropriate resolving support group.-...


  • Noida, India Tata Consultancy Services Full time

    Greetings from TCS !!!Job Title :-Service Desk AssociateJob Location :-TCS - NoidaExperience required :-2- 4 YearsJob Description:Provide Level 1 support for all in scope service via Phone/Chat/Email.Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or route to the appropriate resolving support group.Perform...


  • Noida, India Tata Consultancy Services Full time

    TCS is hiring for Service Desk Associate Role !!! Location: Noida Experience - 1 to 4 years Shift: Rotational Shift (24*7) Job Description: Candidates from International Voice Processes are preferred. Provide Level 1 support for all in scope service via Phone/Chat/Email. Act as a single point of contact (SPOC) for all user requests, and resolve issues on...


  • Noida, India Tata Consultancy Services Full time

    TCS is hiring forService Desk Associate Role !!!Location:NoidaExperience -1 to 4 yearsShift:Rotational Shift (24*7)Job Description:Candidates from International Voice Processes are preferred.Provide Level 1 support for all in scope service via Phone/Chat/Email.Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or...


  • Noida, India Tata Consultancy Services Full time

    TCS is hiring forService Desk Associate Role !!!Location:NoidaExperience -1 to 4 yearsShift:Rotational Shift (24*7)Job Description:Candidates from International Voice Processes are preferred.Provide Level 1 support for all in scope service via Phone/Chat/Email.Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or...


  • Noida, India Tata Consultancy Services Full time

    TCS is hiring forService Desk Associate Role !!!Location:NoidaExperience -1 to 4 yearsShift:Rotational Shift (24*7)Job Description:Candidates from International Voice Processes are preferred.Provide Level 1 support for all in scope service via Phone/Chat/Email.Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or...


  • Noida, India Tata Consultancy Services Full time

    Greetings from TCS !!! Job Title :- Service Desk Associate Job Location :- TCS - Noida Experience required :- 2- 4 Years Job Description: Provide Level 1 support for all in scope service via Phone/Chat/Email. Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or route to the appropriate resolving support...


  • Noida, India Tata Consultancy Services Full time

    Greetings from TCS !!!Job Title :- Service Desk AssociateJob Location :- TCS - NoidaExperience required :- 2- 4 YearsJob Description:Provide Level 1 support for all in scope service via Phone/Chat/Email. Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or route to the appropriate resolving support group....


  • Noida, India Tata Consultancy Services Full time

    Greetings from TCS !!!Job Title :- Service Desk AssociateJob Location :- TCS - NoidaExperience required :- 2- 4 YearsJob Description:Provide Level 1 support for all in scope service via Phone/Chat/Email. Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or route to the appropriate resolving support group....


  • Noida, India Tata Consultancy Services Full time

    TCS is hiring for Service Desk Associate Role !!!Location: NoidaExperience - 1 to 4 yearsShift: Rotational Shift (24*7)Job Description:Candidates from International Voice Processes are preferred.Provide Level 1 support for all in scope service via Phone/Chat/Email.Act as a single point of contact (SPOC) for all user requests, and resolve issues on first...


  • Noida, India Tata Consultancy Services Full time

    TCS is hiring for Service Desk Associate Role!!!Location: NoidaExperience - 1 to 4 yearsShift: Rotational Shift (24*7)Job Description:- Candidates from International Voice Processes are preferred.- Provide Level 1 support for all in scope service via Phone/Chat/Email.- Act as a single point of contact (SPOC) for all user requests, and resolve issues on first...


  • Noida, India Tata Consultancy Services Full time

    TCS is hiring for Service Desk Associate Role !!! Location: Noida Experience - 1 to 4 years Shift: Rotational Shift (24*7) Job Description: Candidates from International Voice Processes are preferred. Provide Level 1 support for all in scope service via Phone/Chat/Email. Act as a single point of contact (SPOC) for all user requests, and resolve issues...


  • Noida, India Accenture Full time

    ***Skill required**:IT Help desk - Service Desk** ***Designation**:Customer Service Associate** ***Job Location**:Noida** ***Qualifications**:Any Graduation** ***Years of Experience**:0 to 3 years** **About Accenture**: **What would you do?**: **What are we looking for?**: - Agile Team Practices - Ability to meet deadlines - Ability to work well in a...


  • Noida, India Tata Consultancy Services Full time

    Greetings from TCS !!!Job Title :- Service Desk AssociateJob Location :- TCS - NoidaExperience required :- 2- 4 YearsJob Description:- Provide Level 1 support for all in scope service via Phone/Chat/Email.- Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or route to the appropriate resolving support group.-...

  • Front Desk Associate

    2 weeks ago


    Noida, Uttar Pradesh, India StaffAnchor Talent Solutions Full time

    We have an exclusive hiring mandate from a leading premium gym chain in Noida for Front Desk Associates.Location: Noida (Near Metro Station)Open Positions: 4Role & Responsibilities:Manage walk-ins, inquiries, and follow-ups professionallyAssist clients and provide a seamless customer experienceConvert prospects into gym members through effective...

  • Front Desk Associate

    2 weeks ago


    Noida, Uttar Pradesh, India StaffAnchor Talent Solutions Full time

    We have an exclusive hiring mandate from a leading premium gym chain in Noida for Front Desk Associates.Location: Noida (Near Metro Station)Open Positions: 4Role & Responsibilities:Manage walk-ins, inquiries, and follow-ups professionallyAssist clients and provide a seamless customer experienceConvert prospects into gym members through effective...


  • Noida, India Accenture Full time

    **Skill required**: IT Help desk - Service Desk Voice Support**: **Designation**:Associate**: **Job Location**:Noida**: **Qualifications**:Bachelors of Information Technology/BCA**: **Years of Experience**:1-3 years**: **About Accenture Operations**: **What would you do?**: You will be aligned with our Customer Support vertical and help us in managing/...