Team Leader – E-commerce Operations"

What You ll Do The Team Leader is responsible for the overall productivity of the team You will include task delegation performance monitoring ensuring compliance with Service Level Agreements SLAs and supporting team development and continuous improvement What Your Responsibilities Will Be Team Management Manage daily operations ensuring that team members are focused productive and meeting important performance targets Service level agreements and Quality Control Ensure that Service Level Agreements SLAs are consistently met and that classification work is accurate Task Delegation Assign classifiers to different Lines of Business LOB ensuring proper workload distribution and aligning resources to meet project needs Performance Monitoring Conduct regular one-on-one meetings with team members to assess performance provide feedback and set future goals Cross-Audits Perform cross-audits on team members classifications to ensure accuracy and compliance with regulatory standards Mentorship Provide leadership and mentorship to junior team members helping them develop their classification skills and improve productivity Process Improvement Identify opportunities for process improvements within the team and work with senior leadership to implement changes Client Relations Work with clients to ensure that classification processes meet their expectations address any concerns and align with business needs Collaboration Collaborate with internal teams e g Logistics Compliance Sales to ensure proper classification delivery of projects and agreement on our goals What You ll Need to be Successful You should have minimum 6 year of experience in HS classification People from E-Commerce and Customs background would be given preference You should be graduate out of recognized university Minimum Education requirement MBA BBA will be preferred You should be comfortable with Computer MS-Office and Internet Surfing from research perspective You should have Sound Understanding Online Shopping Portals Work Environment Location xc2xb7 Location Noida On-site xc2xb7 Shift timings Rotational xc2xb7 Travel requirements No How We ll Take Care of You Total Rewards In addition to a great compensation package paid time off and paid parental leave many Avalara employees are eligible for bonuses Health Wellness Benefits vary by location but generally include private medical life and disability insurance Inclusive culture and diversity Avalara strongly supports diversity equity and inclusion and is committed to integrating them into our business practices and our organizational culture We also have a total of 8 employee-run resource groups each with senior leadership and exec sponsorship What You Need To Know About Avalara Were Avalara Were defining the relationship between tax and tech Weve already built an industry-leading cloud compliance platform processing nearly 40 billion customer API calls and over 5 million tax returns a year and this year we became a billion-dollar business Our growth is real and were not slowing down until weve achieved our mission - to be part of every transaction in the world Were bright innovative and disruptive like the orange we love to wear It captures our quirky spirit and optimistic mindset It shows off the culture weve designed that empowers our people to win Ownership and achievement go hand in hand here We instill passion in our people through the trust we place in them Weve been different from day one Join us and your career will be too Were An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company xe2x80x94 we dont want people to fit into our culture but to enrich it All qualified candidates will receive consideration for employment without regard to race color creed religion age gender national orientation disability sexual orientation US Veteran status or any other factor protected by law If you require any reasonable adjustments during the recruitment process please let us know