Sr Manager-OTC(RCM)

Job Description

Ready to shape the future of work
At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Manager, Medical- RCM (Revenue Cycle Management

We are seeking a dedicated and detail-oriented Medical Billing and collections Specialist with some years of experience in the US healthcare billing and collections process. This role is ideal for a professional who understands end-to-end billing functions and is passionate about accuracy, compliance, timely submission of claims, and resolution of denials, and appeals. If you%27re a strong communicator, analytical thinker, and growth-driven individual, this is the opportunity for you.

Responsibilities
. Oversee the planning, organization, direction, and implementation of all claims management processes and controls to ensure the accuracy and timeliness of claim submissions, collections efforts, and payment distribution in compliance with contractual, state, and federal regulations
. Stay updated on insurance industry regulations, policies, and coding standards, ensuring compliance and implementing necessary changes
. Ensures efficient accounts receivable management. Use routine monitoring reports, such as claim submission rates, denial rates, and reimbursement trends, to oversee the revenue cycle operational functions.
. Identify and address areas of improvement to maximize reimbursement and minimize billing errors. Collaborate with insurance companies, B2B clients, and third-party payers to address claims inquiries, appeals, and payment discrepancies.
. Monitors work queues responsible for and develops remediation plans for any backlogs that could occur operationally
. Supervise patient billing and collections staff on a daily basis, including hiring, monitoring productivity standards, and departmental training
. Formulate appropriate professional targets for each of the team members. Ensure collection goals for the department are met.
. Attend, participate, and lead at required meetings and work groups.
. Foster positive working relationships with internal and external stakeholders, promoting effective communication and collaboration
. Provide leadership. Serve as a role model and share resources.
. Actively participate in department projects and improvement initiatives
. Interface with upper management, including Director, VP, and Sr. VP in Operations,

Qualifications we seek in you
Minimum Qualifications / Skills
. Must have B.Com or M.Com degree

Preferred Qualifications/ Skills
. Experience in US healthcare billing and collections.
. Experience in handling a team of 50+ agents /%24 500 M+ in accounts receivable
. Experience in CMS billing and Account Receivable management.
. Experience in multiple EMR/EHR work queue management within RCM
. Adaptable, open to change, and able to work in ambiguous situations and respond to new information and unexpected circumstances.
. Strong billing requirements knowledge with a detailed understanding of how to strategize accounts receivable and optimize operations
. Experience working with third-party collection agencies
. Self-motivated and strong leadership to challenge the status quo
. Strong Customer Focus and ability to get results.
. Demonstrated process improvement skills.
. Ability to make business decisions under uncertainty
. Familiar with commercial and government payers (Medicare, Medicaid, etc.)
. Experience in billing and collections associated with skill nursing, post surgical care, and home health specialties will be Preferred
. Strong communication skills - verbal and written.
. High attention to detail and analytical thinking.
. Proficient in billing platforms such as Kareo, AdvancedMD, Athena, or similar systems.

. Work Environment
o Operate within a structured framework but is you are expected to be proactive and analytically independent in your own area of responsibility

Employment Type: Full-Time

Shift: [US Shift/Night Shift EST/EDT hours]

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let&rsquos build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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