Agm- Field Ops Ran

1 week ago

Surat, Gujarat, India Vodafone Idea Full time

b Job Req ID 44039 Location Ahmedabad IN Function Technology IOT Cloud About Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is Indias leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India No Title RoleZonal Technical ManagerJob Level DesignationM2Function DepartmentTechnologyLocationGujaratJob PurposeEnsure implementation of operational policies and procedures at Zonal Level Key Result Areas AccountabilitiesComplete Responsibility of monitoring and driving Operations SLA at Zonal LevelEnsure implementation of operational policies and procedures at Zonal Level Conduct periodic audit and inspection to ensure that testing and measurement equipment is available and being utilized by the field staff as per laid down norms and procedures Design and implement strategy for expanding operational support services Provide support to community Projects in respective zoneProvide support to corporate customers in respective zoneAssume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions Analyze training needs of operations staff and co-ordinate with Functional Training Team Ensure timely execution of special projects up-gradation assignments Establish measure of performance and monitor performance of Operations staffCore Competencies Knowledge Experience In-depth technical knowledge Excellent domain knowledge and Very good analytical Customer centric Innovative Ambitious and competitive Calculated risk taking task orientedMust have technical professional qualificationsB-Tech Electronics and Telecommunications with 6 years of experienceVodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership

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