Customer Relationship Executive

4 weeks ago


Aluva KL IN Urban Locomote(Royal Enfield) Full time

o Collects customer feedback o Plans corrective action with CRE o One point of contact for customer complaints by receiving customer complaints o Note down the concerns of the dissatisfied customer in detail in complaint tracker collected through 3rd day feedback 1-2-3 In Moment Score o Ensure resolution of customer complaints o Tracking of all complaints and ensure closure and take feedback after closure till satisfaction o Call lost customers - open enquiries for last 3 months o Understand reason for closure o Frame action plan with Sales Manager Delivery Manager and Store Head Job Types Full-time Permanent Pay 12 000 00 - 15 000 00 per month Benefits Provident Fund Work Location In person



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