Adobe Journey Optimizer

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

WHAT YOU'LL BRING

For our Go-To-Market Services for Marketing team as part of the Customer & Partner unit within the Corporate Processes & Information Technology (CPIT) Organization we are looking for a Platform/System Owner for Adobe Journey Optimizer (AJO) & Adobe Experience Platform AEP) with the mindset for highest level of service for our internal customers and support to take SAP's Marketing Technology Stack to the next level as part of our joined transformation journey to achieve SAP's goals. In your role as Platform/System Owner for Adobe Journey Optimizer (AJO) & Adobe Experience Platform AEP) you will be responsible for:

- Own and administer Adobe Experience Platform and Adobe Journey Optimizer end to end, including sandbox strategy, access/permissions, governance, privacy/compliance controls, and daytoday platform operations.
- Design and maintain AEP data architecture (XDM schemas, datasets, identities, profile merge policies, consent/usage labels), set up sources/destinations, and ensure data quality, profile integrity, and segmentation performance.
- Operationalize AJO (channel configurations, decisioning/offer catalogs, journey templates/guardrails, deliverability/frequency caps) and optimize orchestration across email, push, inapp, SMS, and web.
- Lead roadmap and change management (backlog, releases, upgrades, tags/Web & Mobile SDK, extensions, APIs/Adobe I/O automation), monitor platform health and SLAs, and drive incident response and vendor escalations.
- Partner with Marketing, Analytics, and Engineering to prioritize use cases, enable and train users, publish runbooks/best practices, measure value realization, and continuously improve adoption and effectiveness

WHAT YOU BRING

You have a track record translating marketing and product goals into scalable, secure AEP/AJO configurations and processes. You combine deep handson platform expertise with disciplined DevOps, change management, and data governance. You are a proactive owner who collaborates across teams and elevates platform maturity through training and measurable outcomes.

- 7-12 years handson administering and implementing AEP, AJO and SAP Customer Data Platform (or equivalent depth via multiple enterprise deployments), including RealTime Customer Profile, RTCDP, and XDM modeling.
- Proven AJO expertise across journey design/operations, channel configurations (email, push, inapp, SMS), deliverability/frequency management, decisioning/offer catalogs, testing, and guardrails.
- Strong command of identity and consent: identity namespaces and stitching, merge policies, consent/usage labels, privacy regulations (GDPR/CCPA), and policy enforcement.
- Data engineering fluency for AEP: sources/destinations (batch/streaming), Web & Mobile SDK and tags/event forwarding, schema/dataset design, data QA, and segmentation performance tuning.
- Experience integrating with downstream channels, clouds, and data warehouses (e.g., Adobe apps, Snowflake, S3, Kafka, REST) and operating at the Edge where appropriate.
- Automation/DevOps mindset: Adobe I/O and platform APIs, Postman/CLI, Gitbased change control, CI/CD for configuration as code, and monitoring/alerting for platform health.
- Security and access management: Adobe Admin Console, product profiles/permissions, leastprivilege roles, key PII handling practices, and auditability.
- Release and environment governance: sandbox strategy, change advisory processes, documentation/runbooks, and crossbrand/region governance in complex organizations.
- Measurement orientation: defining usecase KPIs, journey diagnostics, experimentation, and partnering with Analytics/CJA teams to prove value and optimize.
- Vendor and stakeholder management: effective collaboration with Adobe Support/TAM, roadmap coplanning, budgeting/license utilization, and clear communication to executive and practitioner audiences

MEET YOUR TEAM

Our team is responsible for the design, implementation and operations of IT solutions supporting SAP's core business processes mainly in Marketing and closely interacting with respective LoBs. Here, we act as the Businesses trusted advisor and expert, driving together the simplification, harmonization, and intelligence of business processes. We enable solutions for the Demand-to-Lead process area with the adoption of state-of-the-art solutions embracing innovation as well as new technologies to achieve higher effectiveness.

Besides our day-to-day business we are passionate about technology and always looking for new options to improve the way we work and deliver value to business.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [Confidential Information].

For SAP employees: Only permanent roles are eligible for the , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our .

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 435645 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid