Senior Manager

About Us At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection Responsible Growth is how we run our company and how we deliver for our clients teammates communities and shareholders every day One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world We re devoted to being a diverse and inclusive workplace for everyone We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical emotional and financial well-being Bank of America believes both in the importance of working together and offering flexibility to our employees We use a multi-faceted approach for flexibility depending on the various roles in our organization Working at Bank of America will give you a great career with opportunities to learn grow and make an impact along with the power to make a difference Join us Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed globally integrated delivery model and globally resilient operations Global Business Services is recognized for flawless execution sound risk management operational resiliency operational excellence and innovation In India we are present in five locations and operate as BA Continuum India Private Limited BACI a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services Process Overview This role is part of Enterprise Independent Testing EIT function - Business Support EIT is a control function that performs independent testing to ensure robust governance and appropriate oversight process is in place It assesses that controls are effective complete and appropriate through our risk management process - Identify Measure Monitor and Control Testing is performed on controls set in various stage of product life cycle across various products The function is responsible inter alia reporting and oversight for GBS and business metrics forecasting resource management financial management location strategy management reviews driving operational excellence and routines The role holder will be managing Reporting Space management Governance and Administration Change Initiatives workflow tools as per business requirement eg SharePoint workflow along with driving key operations Key deliverables include Financial Capacity Headcount Risk Management etc This is an exciting role for anyone who likes driving a variety of activities thrives on owning end to end and is flexible to operate in a collaborative manner The role reports directly into the Business Support Manager and is high on visibility as key stakeholders are Delivery Leads Enabling Partners like BSMs HR OpEx Finance BCMR etc Responsibilities Reporting Consolidation of all key Scorecard metrics Operations People Shareholder Risk for all sub-LOBs within the business Managing Forecasting Financials budgets and Headcount Management Space Management Review Capacity Requirements for team and communicate as appropriate Governance and Administration System of records like KPIS MPPFs BIA etc are maintained and governed appropriately Manage Town halls and events for the Delivery Head Organizes and runs effective meetings and workshops Govern different tools at GBS or Operations level which developed as a control for remediating audit issues Support Leader in driving employee engagement initiatives Change Initiatives Drive implementation of projects within the respective Delivery Head s portfolio Developing SharePoint workflow process for processes as applicable Drive Operational Excellence by consistently striving to achieve responsible growth Develop and streamline internal processes in conjunction with l COO and BSM teams Requirements Education Any Graduate or Post Graduate Certifications - Process Excellence PMP Optional Experience Range 12-15 yrs Foundational skills A self-motivated structured and logical thinker and team player with a strong work ethic willing to work in a challenging environment Should be self-driven have the ability to handle pressure and deliver under stringent timelines with high energy levels and confidence Ability to work well with and communicate with others from teammates to executives Excellent analytical and problem-solving skills and sound sense of judgment knowing when to escalate Expert level written and verbal communication skills strong decision-making ability and diligence are equally important Experience in managing small medium-size projects Stakeholder Client Management Diligence delivering high quality output Strong knowledge of MS Office including Word Excel PowerPoint SharePoint Experience in producing MI reports and tracking reportable MI Should be a collaborator with strong execution focus and able to juggle multiple work efforts and to quickly change direction as needed Desired Skills Must be exceedingly well organized flexible and display strong prioritizing planning and organizing skills Work Timings 11 30 AM to 8 30 PM Weekend Off and can change with business requirements Job Location Gift City Hyderabad Mumbai