Process Expert

4 weeks ago

Bengaluru, Karnataka, India Siemens Technology Full time
Job Description

Hello go-getter

We know that a business only thrives if our people are thriving. That's why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you

Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs.

You'll make a difference by:

- To work as part of a team and deliver high quality work by interacting with the customers and providing exceptional service.
- Responsible for handling customer queries by following the predefined processes through emails/tickets.
- Excellent communication skills with a neutral accent.
- Timely response to queries from internal customers/ stakeholders.
- Responsible for achieving the KRAs/KPIs assigned to each one of them.
- Interaction with Internal customers and business.
- Support for License Management together with the existing team.
- Participating on daily stand ups/team meetings.
- Repair & Recovery of missing customer licenses based on existing rules and preconditions.
- Customer correspondence by phone and email.
- Appropriate time documentation in our ticketing tool ASSIST.
- Observance of rules, regulations, and practice.

Your success is grounded in:

- B.E/B.TECH degree in Computer / Electronics / Electrical (EEE /ECE/E&I/Equivalent ) with 1-4yr experience.
- Customer service Skills - Call/Email/Ticket Handling.
- Experience with providing Hardware, configuring support, Understanding of Electrical Drawing/Circuits.
- Fluency in communication skills, written and verbal (English).
- Incident Management and Call Centre Application Support.
- MS Office applications.
- Ownership Skills.
- Analytical skill for logs troubleshooting.
- Flexible to shifts.
- Initiative.
- Result & Quality Orientation.
- Professional Ethics.
- Team Player.
- Siemens Values.

Join us and be yourself

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

This role is based in Bangalore. But you'll also get to visit other locations in India and globe, so you'll need to go where this journey takes you. In return, you'll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We're Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries.

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