Assistant Vice President

3 weeks ago

Bengaluru, India EXL Full time

Job Title: AVP, Technology Service Delivery

Location: Bengaluru

Department: Global Technology

Reports To: VP, Technology Service Delivery

Position Overview:

The AVP of Technology Service Delivery is responsible for leading the delivery of technology services and solutions. This role involves managing a team of professionals to ensure that technology services meet the business's strategic objectives, are delivered on time, within budget, and to the highest quality standards. He will collaborate with cross-functional teams to enhance service delivery processes, drive innovation, and ensure the reliability and efficiency of technology services.

Skills

- Good Communication Skills
- Network Infrastructure
- Data Center
- Contact Center
- ITSM
- Service Transition

Key Responsibilities:

1. Strategic Leadership:

- Develop and implement a comprehensive technology service delivery strategy aligned with the company's business goals and broader Technology Strategy.

1. Service Delivery Management:

- Oversee the planning, implementation, and tracking of technology services and solutions.
- Ensure the timely and cost-effective delivery of technology services to meet business requirements.
- Develop and monitor performance metrics to measure service delivery effectiveness and efficiency.

1. Innovation and Improvement:

- Drive innovation by identifying emerging technologies and trends that can enhance service delivery.
- Continuously evaluate and improve service delivery processes and methodologies.

-

1. Team Management and Development:

- Lead, mentor, and develop a high-performing technology service delivery team.
- Foster a culture of continuous improvement, collaboration, and innovation within the team.

1. Stakeholder Collaboration:

- Work closely with business leaders, IT teams, and other stakeholders to understand requirements and deliver appropriate technology solutions.
- Serve as the primary point of contact for technology service delivery issues and escalate as necessary.

1. Quality Assurance and Risk Management:

- Establish and enforce service quality standards and best practices.
- Identify and mitigate risks associated with technology service delivery.
- Ensure compliance with industry regulations and company policies.

1. Budget and Resource Management:

- Manage the technology service delivery budget, ensuring cost-effective resource allocation and utilization.
- Optimize resource planning and management to support current and future technology needs.

Qualifications:

- Bachelor’s degree in Information Technology, Computer Science, or a related field; Master’s degree preferred.
- Minimum of 10 years of experience in technology service delivery, with at least 5 years in a leadership role.
- Strong understanding of IT service management (ITSM) frameworks and methodologies.
- Proven experience in managing large-scale technology projects and service delivery teams.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work collaboratively with cross-functional teams and manage multiple priorities in a fast-paced environment.
- Strong problem-solving and decision-making abilities.
- Experience with budget management and resource allocation.

Preferred Skills:

- Certification in ITIL, PMP, or similar service delivery and project management methodologies.
- Experience in Banking / Financial / Insurance Industry is a plus.
- Knowledge of Banking Technology or platforms

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