Insurance Manager

Job Description Aufgaben Objective: The position will be responsible for insurance related business development & business management functions - for Mercedes-Benz Insurance programs - such as, - Ensure achievement of OP targets - Manage relationship with insurer and ensure delivery of agreed SLA's - Manage day-to-day operation of insurance business - Ensure implementation of Insurance strategy and program management - Ensure operational excellence and total customer care in all retail lines - Meet dealers, dealers sales staff, MBFS sales teams, Brand partners to push for business - Leading continuous change and process improvement - Ensure that the business is compliant The position will interact with the following team to achieve the objectives: - Insurance company's Sales (both in HO & in branches) , Claims servicing (both in HO & in branches), Product , Underwriting teams - Mercedes-Benz dealers and dealer management teams - Mercedes-Benz sales team - Mercedes-Benz, Finance & Insurance, After Sales team - Mercedes-Benz India (MB) - Internal teams such as F&C, Legal, Ops, IT Main Accountabilities: Business Development: Drive new & used insurance business with the help of MBF, BBF and Insurance company sales teams and ensure achievement of, - Insurance penetration target on retail sales of MB - Insurance penetration target on in-house financed cases of MB - Monitor follow-up and conversion of renewal business for MB - Offering business development support to the sales teams & dealers - Prepare training content and facilitate training programs for sales and after sales teams of dealers with insurance company. - Along with Motor drive Advance Assurance business as well Insurance Claims Management: - Ensure implementation of claims SLA with Insurance companies - Analyses of claims data received from the insurance company and highlight the areas of improvement in order to maintain the TATs of claim settlement. - Attend to claim escalations raised by the customers/dealers/sales teams and ensure resolution. Renewal Management: - Ensure Renewal targets are met - Renewal strategy and implementation across all dealerships in conjunction with Insurance companies Drive Motor and Advance Assurance product: - Ensure KPI targets are met - Renewal strategy and implementation across all dealerships in conjunction with Insurance companies and MB after sales - Decide pricing and do periodic review with Insurance companies to ensure prices are at par with market - Regular review on Claims Management and ensure TAT is maintained New Product discussion with Brand partner (MB) - Work with MB after sales or sales to come up with new products - Curating new product and niche product for the program. - Alignment of the product expectation with all insurance partners. - Alignment with Brand partners on the product. - Co-ordinate with Insurance company to launch the product - New product launch, training, system and other related activity IT: - IT vendor management and work closely for timely updation. - Look after any IT related updation/modification as per Regulatory requirements. - Adaptation on HQ projects and expectation on IT fronts. - Brand partner system integration - Adaption of new products in the IT system - Maintenance of existing POS with aligned system. MIS Management - Dashboard Report Daily MIS on TGT v/s Achievement i.e. Finance and Ins Dealer wise analysis, for AA & Renewal - Tracking dealer wise, branch wise Renewal & AA penetration , - Take deep dive to identify dealer executive wise MIS to identify non-contributing staff. - Drive and challenge F & I Managers on their assumptions of how they will successfully execute their plans - Data collection from field as per requirement of management , - Processing of data , Identifying the trends , presenting info and highlighting the gaps , - analysis of new business opportunities Operational Activities: - Payouts: - Calculation of dealer payout and DFS retention with insurance company followed by its validation with F&C team on monthly basis. - Send communication to each dealer with payout statement for the month (more than 40 in nos. with individual calculations). - Follow-up with insurance company and monitor the payment to all the dealers with in the defined TATs. - Claims Workshops: - Conduct claims workshops with both brand partners and also insurance companies - Implement claims related best practice - Addressing claims concerns either from Brand partner, Dealers, Customers and work closely with Insurance companies and ensure closer of complaint within stipulated time period. - Liaisoning with Brand partner and insurance companies on escalation. - Working closely with Customer Services team on redressal of escalation. Manage Brand Partner relationship: - Keeping up with expectation of brand partner on product and services. - Understanding the requirements from Sales and after sales team. - Aligning the expectation with all stake holders - Engaging Brand partners on the insurance needs and in cross functional meets. Foster strong ties with insurance partners on various aspects - Sales support - Claims Support - Product Support. - IT Support - Regulatory alignment and support - Joint Campaign designing Qualifikationen Education & Work experience Minimum 10 - 15 years experience with Insurance companies/Corporate Agent/Brokers, preferably in Product/Operations /underwriting/Claims. Preferably MBA. With in depth knowledge about insurance industry specifically about motor industry. Competencies - Team working, results orientated ability to solve problems and strong man management skills, excellent negotiating skills, Develops relationships with other teams, self-driven, willing to travel. - Excellent Excel & PPT skills , Analytical and data mining skills - Calculation of Combine Ratio and Loss Ratio, - Strong understanding of Insurance laws and various IMT and GR - Claims Management - New Product Development and Understanding all Insurance regulations - Fluent oral & written English Benefits Kinderbetreuung Parkplatz Gute Anbindung Betriebsarzt Kantine, Caf KontaktMercedes-Benz Financial Services India Private Limited E-3, MIDC Chakan, Phase III, Chakan Industrial Area410501 PuneDetails zum Standort Lavanya Bhamidipati E-Mail: [Confidential Information] Bewerben