(Immediate Start) IT Support Analyst

3 weeks ago


Bengaluru, India Synnove Global Systems Private Limited Full time

Job Description

Description

We are seeking an IT Support Analyst to join our team in India. The ideal candidate will have 2-3 years of experience in providing technical support, ensuring smooth IT operations and assisting users with their technical needs.

Responsibilities

- Provide technical support to end-users via phone, email, or chat.
- Troubleshoot hardware and software issues effectively and efficiently.
- Assist in the installation, configuration, and maintenance of computer systems and networks.
- Document and track issues using ticketing systems and ensure timely resolution.
- Collaborate with team members and other departments to enhance service delivery.

Skills and Qualifications

- 2-3 years of experience in IT support or related field.
- Proficient in Windows and Mac OS environments.
- Familiarity with common software applications (MS Office, antivirus software, etc.).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving skills and a customer-oriented attitude.
- Strong communication skills, both verbal and written.



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