Head of Quality Assurance

Job Description

Company Description

MRM Procom has over 20 years of experience designing and manufacturing intelligent devices for protection, control, and measurement of electrical systems in Power Generation & Distribution. Our productsranging from electricity meters to diesel generator controllers and protection relaysare trusted by leading companies including Jio, Airtel, Havells, Eicher, Mahindra & Mahindra, NDPL, BSES, and Delta. With more than 1 million devices active in the field, we are committed to building high-reliability products with world-class quality standards.

Role Description

We are seeking an experienced Quality Head to lead our Quality Assurance & Quality Control (QA/QC) function at our electronics manufacturing plant. This senior leadership role requires a blend of strategic oversight, process ownership, and deep technical expertise in electronics manufacturing processes.

You will be responsible for driving zero-failure quality standards, ensuring end-to-end process compliance, and establishing strong systems for field data collection, root cause analysis, and corrective/preventive actions. The role involves leading a team of quality engineers while working closely with production, R&D, and customer support teams.

Key Responsibilities

- Leadership & Oversight
- Lead, mentor, and supervise a team of quality engineers.
- Establish a culture of accountability and continuous improvement across the plant.
- Quality Systems & Standards
- Own the overall quality strategy, ensuring compliance with ISO, IEC, and industry standards.
- Drive process standardization, audits, and certifications.
- Define, track, and improve process capability indices and quality KPIs.
- Product Reliability & Field Data Analysis
- Collect and analyze product failure data from the field, identifying recurring issues.
- Lead root cause analysis (RCA) and implement corrective & preventive actions (CAPA).
- Ensure systematic closure of field complaints with minimal recurrence.
- Manufacturing Process Quality
- Oversee incoming material inspection, in-process checks, and final product validation.
- Implement quality control plans for SMT, PCB assembly, and end-product testing.
- Deploy tools such as FMEA, Six Sigma, and 8D Problem Solving.
- Cross-Functional Collaboration
- Work with R&D to incorporate manufacturability and reliability into new product designs.
- Partner with Production to improve yield, reduce rework, and minimize customer returns.
- Engage with suppliers to ensure quality of components and sub-assemblies.

Required Skills & Experience

- 10+ years in quality management for electronics manufacturing, with at least 5 years in a leadership role.
- Strong technical knowledge of PCB assembly, SMT, soldering processes, electronic testing & validation.
- Experience in root cause analysis, failure data analysis, and field complaint management.
- Familiarity with ISO 9001, ISO 14001, IEC standards relevant to electronics manufacturing.
- Proficiency in quality methodologies (Six Sigma, Lean, Kaizen, 5S).
- Hands-on experience with quality tools such as FMEA, 8D, CAPA.
- B.Tech/M.Tech in Electronics/Electrical Engineering or equivalent.
- Should have experience creating SOP for processes in SMT line and implementing MES system

Nice-to-Have (Bonus Skills)

- Already heading Quality department in an Electronics Manufacturing company near Faridabad
- Exposure to automotive/energy/industrial electronics manufacturing quality systems.
- Certification in Six Sigma Black Belt / Lead Auditor (ISO 9001).
- Experience with automation in quality testing and data-driven analytics.