
Head of Quality Assurance
3 weeks ago
Job Description
Company Description
MRM Procom has over 20 years of experience designing and manufacturing intelligent devices for protection, control, and measurement of electrical systems in Power Generation & Distribution. Our productsranging from electricity meters to diesel generator controllers and protection relaysare trusted by leading companies including Jio, Airtel, Havells, Eicher, Mahindra & Mahindra, NDPL, BSES, and Delta. With more than 1 million devices active in the field, we are committed to building high-reliability products with world-class quality standards.
Role Description
We are seeking an experienced Quality Head to lead our Quality Assurance & Quality Control (QA/QC) function at our electronics manufacturing plant. This senior leadership role requires a blend of strategic oversight, process ownership, and deep technical expertise in electronics manufacturing processes.
You will be responsible for driving zero-failure quality standards, ensuring end-to-end process compliance, and establishing strong systems for field data collection, root cause analysis, and corrective/preventive actions. The role involves leading a team of quality engineers while working closely with production, R&D, and customer support teams.
Key Responsibilities
- Leadership & Oversight
- Lead, mentor, and supervise a team of quality engineers.
- Establish a culture of accountability and continuous improvement across the plant.
- Quality Systems & Standards
- Own the overall quality strategy, ensuring compliance with ISO, IEC, and industry standards.
- Drive process standardization, audits, and certifications.
- Define, track, and improve process capability indices and quality KPIs.
- Product Reliability & Field Data Analysis
- Collect and analyze product failure data from the field, identifying recurring issues.
- Lead root cause analysis (RCA) and implement corrective & preventive actions (CAPA).
- Ensure systematic closure of field complaints with minimal recurrence.
- Manufacturing Process Quality
- Oversee incoming material inspection, in-process checks, and final product validation.
- Implement quality control plans for SMT, PCB assembly, and end-product testing.
- Deploy tools such as FMEA, Six Sigma, and 8D Problem Solving.
- Cross-Functional Collaboration
- Work with R&D to incorporate manufacturability and reliability into new product designs.
- Partner with Production to improve yield, reduce rework, and minimize customer returns.
- Engage with suppliers to ensure quality of components and sub-assemblies.
Required Skills & Experience
- 10+ years in quality management for electronics manufacturing, with at least 5 years in a leadership role.
- Strong technical knowledge of PCB assembly, SMT, soldering processes, electronic testing & validation.
- Experience in root cause analysis, failure data analysis, and field complaint management.
- Familiarity with ISO 9001, ISO 14001, IEC standards relevant to electronics manufacturing.
- Proficiency in quality methodologies (Six Sigma, Lean, Kaizen, 5S).
- Hands-on experience with quality tools such as FMEA, 8D, CAPA.
- B.Tech/M.Tech in Electronics/Electrical Engineering or equivalent.
- Should have experience creating SOP for processes in SMT line and implementing MES system
Nice-to-Have (Bonus Skills)
- Already heading Quality department in an Electronics Manufacturing company near Faridabad
- Exposure to automotive/energy/industrial electronics manufacturing quality systems.
- Certification in Six Sigma Black Belt / Lead Auditor (ISO 9001).
- Experience with automation in quality testing and data-driven analytics.
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