Urgent Search) Senior Manager

3 days ago


Gurgaon, Haryana, India Genpact Full time
Job Description

Inviting applications for the role of Senior Manager, Intelligent Support Solutions

Responsibilities

- Conduct ongoing deep-dive data analysis to identify opportunities and recommend actions for improving KPIs and operational metrics while reducing costs.

- Support the ISS team with business data and insights and document requirements. Partner with the GSS Analytics Service Owner to develop back-end foundation and capability improvements for report automation.

- Identify and drive resolution of data quality issues in collaboration with the GSS Analytics Service Owner, Process Owners and IT teams.

- Perform business process analysis in support of systems changes in GSS systems including Salesforce, SAP, and other Service and Warranty tools.

- Business Process Documentation and automation opportunity support

- Engage with business users and technical project managers to develop and clarify requirements and ensure alignment between business needs and system design.

- Plan and coordinate UAT activities, including defining test scenarios, securing testers, and managing execution.

- Assist with change management activities, including coordinating training and communication

- Develop and Maintain Salesforce and SAP Reports

- Collaborate with SSI Data Analysts on KPI Reporting

- Collaborate with Global Contact Center Knowledge Operations and Support Engineers on content improvement

Qualifications we seek in you

Minimum Qualifications

- Power BI, Salesforce, SAP reporting

- Data analysis, KPI tracking and performance analysis

- Self-service and assistant data insights

- Data issue identification and resolution

- Business process analysis for system changes

Preferred Qualifications/ Skills

- Process Documentation, and Identifying and supporting automation opportunities

- Requirement gathering and stakeholder alignment

- Change management and training coordination

- UAT planning and team collaboration

-

-

-

-

-

  • Gurgaon, Haryana, India Crescendo Global Full time

    Manager - Reporting - Power bi Python SQL - 6 years - GurgaonSummary An excellent opportunity for someone having minimum of six years of experience with expertise in reporting A person must have experience in power bi sql and Python Team management experience is mandatory for this role Location- Gurgaon hybrid Your Future Employer- One of the largest...


  • Gurgaon, Haryana, India Edge Executive Search Full time

    Job DescriptionWe are seeking an SQA Engineer to join our team in Gurgaon. This role is for a highly motivated professional who will work closely with product and development teams to ensure software quality through a hybrid approach of both automation and manual testing.Roles and Responsibilities- Work closely with the product team to understand...


  • Gurgaon, Haryana, India Senior Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Company DescriptionSenior is a UK based MNC and has operations in 12 countries and has 26 operating businesses worldwide serving number of markets. Senior's experienced manpower support, effective use of raw material as well as high technology enable it to deliver optimized components within a short development time and at most competitive prices.Senior...


  • Gurgaon, Haryana, India Edge Executive Search Full time

    Job DescriptionWe are seeking a highly motivated Senior Cloud DevOps Engineer to join our team. The ideal candidate will have a strong background in development and operations, with a focus on automating and accelerating the testing, release, and deployment of applications in a cloud environment. This role is crucial for ensuring continuous delivery,...


  • Gurgaon, Haryana, India Leadup Universe Full time

    Job DescriptionFocus:Executive Education | Coaching & Mentoring | CXO EngagementExperience:10+ yearsIndustry Preference:Executive Education | EdTech | Consulting | Corporate L&DAbout the RoleSenior Manager Operationsto lead high-touch learning experiences across our executive education programs with Top B schools like XLRI, IIM Udaipur, IIT Kanpur, and IIM...


  • Gurgaon, Haryana, India Alkami Technology Full time

    Company Overview Alkami Technology India Private Limited in Gurgoan is a leading provider of cloud-based digital banking solutions for financial institutions in the United States With a focus on empowering clients to grow adapt and build thriving digital communities Alkami specializes in retail and commercial banking digital account opening and data...


  • Gurgaon, Haryana, India JLL Full time

    Job DescriptionJob DescriptionManager Paid MediaThe Manager Paid Media is responsible for leading and executing paid media strategies to drive business growth and achieve marketing objectives. This role involves developing, managing, and optimizing paid media campaigns across multiple channels, including search, display, social media, and programmatic...


  • Gurgaon, Haryana, India Neolytix Full time

    Job Title Digital Performance Marketing Manager Location Gurugram Haryana India Hybrid 3 days week in the office Experience 7-10 years Industry US Healthcare B2B Focus Reports To CEO Sr Manager- MarketingJob Summary We are seeking a highly experienced and strategic Digital Performance Marketing Manager to join our team in Gurugram This is...


  • Gurgaon, Haryana, India Edge Executive Search Full time

    Job DescriptionWe are seeking a Site Reliability Engineer to lead capacity management, operational support, and incident resolution for our OTC Derivative and FX platforms. This role requires a professional with a background in both SRE and application support, who can collaborate with development and infrastructure teams to ensure the reliability and...


  • Gurgaon, Haryana, India Michael Page Full time

    Job Description- You'll be part of global teams across Bupa markets- You'll get to work on building innovative digital health solutionsJob DescriptionYou'll bring your communication, analysis, problem-solving skills and initiative to this role to:- Support the Global Head of Analytics Assurance and Leadership Team in delivering the team's vision and...