27/03/2025) Technical Support Engineering

1 week ago


Bengaluru, Karnataka, India Microsoft Full time

With over 17 000 employees worldwide the mission of the Customer Experience Success CE S organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsofts products and services ignited by our people and culture Come join CE S and help us build a future where customers achieve their business outcomes faster with technology that does more Within CE S the Customer Service Support CSS organization builds trust and confidence for every person and organization through delivering a seamless support experience In CSS we are powered by Microsofts AI technology to help consumers businesses partners and more resolve their issues quickly and securely helping prevent future problems from occurring and achieving more from their Microsoft investment This role is flexible in that you can work up to 50 from home Microsofts mission is to empower every person and every organization on the planet to achieve more As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond Responsibilities Response and Resolution You own investigate and solve complex customer technical issues and act as an advisor to the customer collaborating within and across teams and leveraging troubleshooting tools and practices Readiness You lead in building communities with peer delivery roles and share your knowledge through readiness programs technical coaching and mentoring of others You deepen your technical and professional proficiency to enable you to resolve complex customer issues through training and readiness Product Process Improvement You engage with Microsoft Engineering Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements Qualifications Required Minimum Qualifications RQs MQs Bachelor s degree in Computer Science Information Technology IT or related field AND 3 years of technical support technical consulting experience or information technology experience o OR 5 years of technical support technical consulting experience or information technology experience o OR equivalent experienceAdditional or Preferred Qualifications PQs Microsoft Technology CertificationsMicrosoft is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants regardless of criminal histories consistent with legal requirements If you need assistance and or a reasonable accommodation due to a disability during the application or the recruiting process please send a request via the Microsoft



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