Salesforce Administrator 27/03/2025

4 weeks ago


Bengaluru, Karnataka, India Altisource Business Solutions Private Limited Full time
Job Description

Job Description

Key Responsibilities:

1. Salesforce Configuration & Customization:

- Customize Salesforce to fit the organization's business processes by configuring objects, fields, page layouts, workflows, validation rules, and process automation.

- Customize Salesforce applications, including Sales Cloud, Service Cloud, and Marketing Cloud (as applicable).

- Manage user profiles, permissions, and security settings to ensure proper access controls are in place.

2. User Management & Support:

- Create, manage, and deactivate user accounts in Salesforce.

- Provide ongoing support for Salesforce users by troubleshooting issues, answering questions, and offering guidance on system features and best practices.

- Create and maintain user documentation and training materials.

- Conduct end-user training and onboarding for new hires.

3. Data Management & Integrity:

- Ensure that data is clean, accurate, and up-to-date within Salesforce by performing regular data maintenance tasks (e.g., data imports, data quality checks, and de-duplication).

- Work with data migration teams to support the import of new data into Salesforce.

- Implement data validation rules to ensure that data entered into Salesforce is accurate and consistent.

- Work to ensure that data archival is addressed in compliance with data standards.

4. Reporting & Dashboards:

- Design, develop, and maintain custom reports and dashboards for various departments (sales, marketing, service, etc.) to support decision-making.

- Ensure that reports are accurate, timely, and actionable.

- Provide recommendations for improvements based on report and dashboard analysis.

5. Automation & Workflow Management:

- Create and manage automation using tools like Process Builder, Flow, and Workflow Rules to streamline business processes.

- Implement approval processes, task assignments, and notifications to increase operational efficiency.

6. System Maintenance & Upgrades:

- Monitor and apply Salesforce system updates, patches, and releases.

- Manage release and sandbox environments, ensuring that updates and changes are thoroughly tested before deployment to production.

- Troubleshoot and resolve system errors or issues promptly.

7. Collaboration & Stakeholder Communication:

- Act as a liaison between business stakeholders and technical teams to ensure Salesforce is configured to meet business requirements.

- Collect feedback from users and collaborate with business teams to continually improve the Salesforce environment.

8. Security & Compliance:

- Implement and monitor Salesforce security measures, including user permissions, profile settings, and audit logs.

- Ensure compliance with data privacy regulations, such as GDPR, when handling customer data within Salesforce.

9. Project Management:

- Manage and participate in Salesforce-related projects, such as system enhancements, new feature rollouts, or integrations with other tools and systems.

- Coordinate with external vendors, consultants, or development teams for advanced customizations or integrations.

Required Skills :

- Salesforce Knowledge: In-depth knowledge of Salesforce features and functionality (Sales Cloud, Service Cloud, Marketing Cloud, Salesforce Shield, etc.).

- Technical Skills: Proficient in Salesforce configuration tools, such as Salesforce Lightning, Apex, and declarative tools (Process Builder, Flow, etc.), SOQL (Salesforce Object Query Language),

- Problem-solving skills: Ability to analyze complex issues and find practical solutions within the Salesforce platform.

- Communication Skills: Strong verbal and written communication skills for effectively working with both technical and non-technical stakeholders.

- Attention to Detail: High attention to detail, ensuring accuracy and completeness of data and system configurations.

- Organizational Skills: Ability to prioritize tasks and manage multiple projects simultaneously.

Qualifications

Preferred Qualifications:

- Salesforce Certification: Salesforce Certified Advanced Administrator or Salesforce Certified Administrator (ADM 201)
- Experience with Salesforce Development: Basic understanding of Apex programming and Lightning Web Components (LWC) for advanced customizations.
- Experience with Integrations: Familiarity with integrating Salesforce with third-party tools and platforms.
- Project Management Experience: Experience in managing projects, either independently or as part of a team.
- Understanding of Business Processes: Strong knowledge of business processes in sales, customer service, and marketing, and how they can be translated into Salesforce configurations.

Additional Information

WORKING AT ALTISOURCE ADVANTAGES

Prosperity

- Competitive salary based on your experience and skills - we believe the top talent deserves the top rupee

Good Health

- Comprehensive insurance plans- Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees
- Wellness Programs - Onsite doctor support, Psychologist, Counselor, Onsite health checkup camps, etc.

Happiness

- 10 paid holidays, plus 26 paid days off per year
- Lots of employee engagement activities both offsite (examples include cricket/football games and annual company celebrations) and onsite (examples include office stress buster events and quarterly Living our Values celebrations)
- Opportunities to join our community service initiatives, including Habitat for Humanity

OUR CORE VALUES

For our employees, customers, and shareholders, we commit to

- Act With Integrity- exhibit unwavering integrity, compliance and ethical conduct at all times
- Energize People- enable exceptional people to energize their teams and drive results
- Empower Innovation- reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers
- Exceed Customer Expectations- execute world-class solutions to deliver value and delight our customers
- Win as a Team- embrace the passion, energy and power of our global teams to win as One-Altisource
- Enrich Communities- create positive impacts for the communities where we live and serve

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