Chief Executive Officer

Job Description Our client is venturing into a Hospitality (Accommodation and Food Services) Start Up and is looking for a Chief Executive Officer (CEO), (MSME Sector) with Reporting to an SPV with select Board of Directors / Owners. The venture is being self funded Job Title: Chief Executive Officer (CEO), Accommodation Food Services (MSME Sector), Reports to:Board of Directors / Owners Role Overview The CEO is accountable for the overall leadership, strategy, and performance of the MSMEs accommodation and/or food service business. This includes ensuring operational excellence, sustained profitability, customer satisfaction, team development, and compliance with industry regulations in a dynamic hospitality landscape. Key Responsibilities **Strategic Leadership** - Develop and articulate a growth strategy for the accommodation and/or food service operation, aligned with board objectives. - Identify and exploit new business opportunities, including expansion, digital transformation, partnership development, and diversification. - Monitor hospitality and food industry trends to adapt service offerings and remain competitive. **Operations Management** - Oversee daily operations of accommodation, restaurant, or food service units to deliver an exceptional guest experience. - Implement and monitor standards for hygiene, food safety, service quality, and property maintenance. - Optimize operational workflows and resource utilization to ensure efficiency and guest satisfaction. - Supervise procurement processes for supplies, equipment, and inventory control. **Financial Stewardship** - Manage budget planning, financial forecasting, and PL responsibility. - Drive revenue growth while controlling costs and maximizing operational margins. - Report regularly on financial performance to the board and act swiftly on variances. - Oversee compliance with taxation, financial, and government regulations. **Business Development Marketing** - Champion marketing, customer engagement, and sales initiativesincluding digital marketing, events, promotions, and loyalty programs. - Strengthen relationships with booking platforms, vendors, local tourism boards, and community organizations. - Monitor online reputation and implement action plans to improve guest feedback and ratings. **People Leadership Organizational Culture** - Recruit, develop, and retain talented hospitality or food service staff; ensure effective onboarding and training. - Foster a culture of service excellence, accountability, inclusion, and continuous improvement. - Lead by example in guest relations, problem-solving, and ethical standards. **Innovation Technology** - Integrate technology solutions such as modern Property Management Systems (PMS), booking engines, POS, or inventory systems to streamline operations. - Stay abreast of digital trends (contactless service, mobile ordering, guest apps) to enhance the customer experience and operational efficiency. **Sustainability Corporate Social Responsibility** - Promote environmentally friendly practices: waste reduction, local sourcing, energy efficiency, and community engagement initiatives. - Support responsible and ethical business conduct to strengthen the organizations reputation. Qualifications Requirements - Bachelors or Masters Degree in Hospitality Management, Business Administration, Hotel Restaurant Management, or a related field. - 7+ years of progressive management experience in hospitality or food service, with at least 2 years in senior leadership roles. - Proven success managing multi-disciplinary teams in accommodation, hotels, restaurants, or catering enterprises. - Strong commercial and financial acumen with hands-on PL responsibility. - Demonstrated expertise in customer service delivery, operations, and team leadership. - Knowledge of hospitality safety standards, food regulations, digital tools, and reservation systems. - Outstanding interpersonal, problem-solving, and communication skills. - Ability to thrive and adapt in a dynamic, competitive service environment. Desired Attributes - Visionary leadership and growth mindset. - Customer-centricity and passion for service excellence. - Resilience, integrity, and results orientation. - Innovation and digital transformation focus. Compensation Benefits - Market-aligned fixed salary with performance-based incentives. - Health and retirement benefits. - Professional development opportunities. Please submit your resume and a cover letter describing your hospitality and leadership experience, as well as your vision for elevating this MSME in the accommodation and food services sector. This job is provided by Shine.com